IT Support Specialist I (Tier 1)

We are seeking a Tier 1 IT Support Specialist to provide frontline technical support to internal users. This role is ideal for someone early in their IT career who is customer-focused, detail-oriented, and eager to grow their technical skill set in a hands-on, in-office environment.

Key Responsibilities

• Serve as first point of contact for IT support requests via helpdesk tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Perform password resets and assist with authentication issues
• Support email, productivity software, and common business applications
• Assist with onboarding and offboarding tasks (account setup, equipment prep)
• Image, configure, deploy, and support laptops, desktops, and peripherals
• Provide remote and desk-side support to end users
• Support conferencing rooms, webcams, headsets, and related equipment
• Escalate complex issues to Tier 2 / senior IT staff as needed
• Document known issues and solutions in step-by-step knowledge base articles
• Follow established IT processes and security best practices

Required Skills & Experience

• Familiarity with iPhones and ability to perform basic troubleshooting and user support
• Good customer service and communication skills
• Basic understanding of Windows OS, user accounts, and common office software
• Ability to follow procedures, document work, and manage multiple tickets
• Comfortable working independently and as part of a team
• Willingness to learn new systems and technologies

Nice to Have

• Prior experience in a Helpdesk, Desktop Support, or IT Support role (or equivalent internship / training)
• Familiarity with Active Directory user management
• Experience with remote support tools
• Basic knowledge of endpoint management or imaging tools
• IT-related certifications (A+, Network+, etc.)

Work Environment

• Full-time, in-office position
• Monday–Friday schedule
• No remote work

Compensation & Benefits

• Salary: $55,000 - $60,000 per year (based on experience and qualifications)
• Health, Life, and Dental Insurance
• 401(k) Retirement Plan
• Cell Phone Compensation

Applications must be submitted via email to Support@Reaganusa.com. Subject line must read: IT Support Specialist. Unsolicited phone calls or in-person visits will disqualify applicants.