IT Support Specialist II

JOB
This is an intermediate hybrid role that functions between the IT helpdesk and senior IT Operations staff, performs basic administration of backend IT systems and serves as a Tier 2 escalation point for IT Helpdesk issues providing high-level technical support for end-users.

EXAMPLE OF DUTIES
Resolve advanced helpdesk issues and requests escalated from Level 1 support techniciansProvide training and backup support to frontline helpdesk staff as needed during busy timesBasic administration of various IT infrastructure systems such as networking, software and OS patching, Microsoft Entra and 365 products and services and a variety of deployment and security toolsPerform ad-hoc information queries on a variety of IT systemsMaintain standard operation procedure documentation and detailed records of IT problems and solutionsMaintain security best practices in coordination with cybersecurity teamPerform after hours maintenance and emergency support or recovery as necessaryPerform related work as required and/or other duties as assigned

SUPPLEMENTAL INFORMATION
High school diploma or equivalent; bachelor’s degree in related field or Microsoft certifications preferred; or a minimum of (4) years related professional experience.“LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.”