IT Support Specialist III

About Us

We are a growing Managed Service Provider (MSP) supporting small and mid-sized businesses across New Jersey, New York, and Pennsylvania. Our team delivers hands-on IT support, cybersecurity, and infrastructure management for organizations that rely on dependable technology to run their business.

We are hiring an IT Support Specialist to join our support desk team. This role is client-facing and fast-paced, ideal for someone who enjoys troubleshooting, learning, and working directly with end users.

If you’re motivated, communicate well, and want to grow technically and professionally, we provide the structure and mentorship to help you do exactly that.

Role Overview

As an IT Support Specialist, you’ll be responsible for providing front-line technical support to our managed clients. You’ll diagnose issues, resolve tickets, assist with onboarding new environments, and help maintain stable systems across multiple client networks.

Strong communication skills are required — you will speak with clients daily by phone, email, and ticketing system.

Work Location (Remote)

This is a fully remote position. Team members may work from any location within the United States, with no requirement for onsite presence.

Key Responsibilities

End User Support

• Provide remote technical support for desktops, laptops, printers, mobile devices, and applications
• Respond to help desk tickets and work issues through resolution
• Communicate clearly with clients while troubleshooting technical problems

Systems & Infrastructure

• Support Windows Server environments including Active Directory, DNS, and Group Policy
• Administer Microsoft 365 (email, users, security settings)
• Assist with on-prem Exchange and cloud email environments
• Monitor LAN/WAN connectivity and address performance issues
• Respond to system alerts generated by monitoring tools

Device Management

• Configure and deploy workstations and mobile devices
• Assist with hardware installs, upgrades, and replacements

Documentation & Process

• Document troubleshooting steps, client environments, and internal procedures
• Follow established workflows while contributing improvements over time

Team Collaboration

• Work alongside senior technicians on escalations and projects
• Assist with client onboarding and IT initiatives

What We’re Looking For

• Excellent written and verbal communication skills
• Strong troubleshooting mindset
• Comfortable speaking with clients on the phone

Experience with:

• Windows desktops and servers
• Active Directory
• Microsoft 365 / Exchange
• Understanding of networking concepts
• Self-motivated with the ability to manage multiple tasks
• Willingness to learn and grow in a structured MSP environment

Compensation & Benefits

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, and professional development opportunities. If you are a highly skilled IT professional looking for a challenging role in a dynamic environment, we encourage you to apply.

Please note:
Candidates should be prepared for a technical assessment covering items listed on their resume. Salary will be based on qualifications.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Education:

• Associate (Preferred)

Experience:

• managed service provider: 1 year (Preferred)
• Help desk: 4 years (Preferred)

Work Location: Remote