What You Can Expect Working in the IT Support Specialist Intern Position

As an IT Support Specialist Intern, you will gain hands-on experience providing technical assistance to end users across a variety of systems and devices. In this role, you will assist with on-site and remote support, troubleshoot hardware and software issues, and help maintain reliable IT operations across the organization. You will work closely with experienced support specialists to resolve tickets, document solutions, and participate in larger IT projects such as system upgrades and cloud migrations. This internship offers an opportunity to develop real-world IT skills while delivering professional, customer-focused support in a fast-paced environment.

Responsibilities

• Provides technical support on-site and remotely; assist walk-in customers as needed, creating tickets for all issues.
• Responds to and resolves IT support tickets within the defined SLA, ensuring timely resolution and communication.
• Troubleshoots issues with laptops, desktops, printers, networks, servers, phones, and tablets.
• Shadows support specialists in troubleshooting network connectivity and system access problems.
• Assists with managing IT equipment inventory, including tracking, organizing, and updating asset records.
• Maintains a customer-focused approach by communicating clearly and professionally with end users.
• Conducts basic and intermediate training sessions for end-users.
• Contributes to larger IT projects such as system upgrades, equipment installations, cloud migrations, and more.

Minimum Qualifications

• Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Strong interest in IT support and problem-solving.
• Excellent communication and teamwork skills.
• Ability to manage time effectively and maintain attention to detail.
• Proficiency with Microsoft technologies including Windows OS, Microsoft 365, and Active Directory.
• Ability to work independently and manage multiple priorities.
• Valid driver’s license with reliable transportation.

Preferred Qualifications

• Familiarity with Microsoft 365, Windows OS, or help desk tools.
• Previous internship, school project, or part-time experience in IT support.
• CompTIA A+ or similar entry-level certification (in progress or completed).
• Experience providing customer service in any capacity.

Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The worker is subject to both environmental conditions. Activities occur inside and outside.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please provide a brief description of your reasonable accommodation to accommodations@lange.us.com

About The Company

Rooted in real estate, an industry the company has been involved in since 1986, LANGE has constantly evolved to continue to meet the growing needs of those it serves. Today, the company has branches in portable storage, blast-resistant buildings, asset-based financial solutions and diversified leasing programs. However, through it all, LANGE has remained true to its guiding purpose of providing unique, industry-leading products and services while doing so with integrity and a commitment to its growing family of employees.

For more information, visit https://lange.us.com/companies/