IT Support Specialist (Level 1)

EZ Tek Solutions is a managed IT services provider supporting law firms and professional services clients across LA and Orange County. We're hiring a Level 1 IT Support Specialist who's ready to build real skills and grow into a long-term career in IT.

Is this you?

You check the ticket queue in the morning because you like starting the day with a clear picture of what's ahead. You don't think any task is beneath you, because you know every senior engineer in this industry started by imaging laptops and resetting passwords. You take notes. You follow up. You own your mistakes. You'd rather figure things out yourself, but you ask for help before you waste time spinning your wheels.

If that sounds like you, keep reading.

What you'll do

You'll be a core part of a small, collaborative team that takes good care of its clients and each other.

• Answer inbound support calls and work tickets in our queue
• Triage and resolve Level 1 issues: password resets, printer problems, Outlook sync, Teams, Microsoft 365, VPN, and basic network troubleshooting
• Image and deploy new workstations (Windows and Mac)
• Document tickets in HaloPSA as you go (good documentation makes everyone's life easier, including yours)
• Escalate clearly to Level 2 or Level 3 when something's above your level
• Visit client sites across LA and OC on a regular weekly schedule
• Come into our Irvine office twice a month for inventory and equipment work
• Rotate through on-call coverage with the team on a predictable schedule

What you need

• Reliable car and a valid California driver's license
• Based in LA or OC and comfortable working onsite (this is a hybrid role)
• Comfortable using Microsoft 365 as an end user (Outlook, Teams, Word)
• Clear, friendly communication with non-technical people
• Genuine willingness to learn and do the foundational work while you build your skills

Nice to have

• Any prior hands-on IT experience, whether a job, internship, volunteer work, home lab, or active certification study
• Prior MSP or help desk experience
• CompTIA A+, Network+, Microsoft, and/or Google certifications
• Experience with HaloPSA, NinjaOne, Keeper, or similar tools
• Any exposure to Azure, Entra, Intune, or SharePoint admin
• Strong customer service skills and a natural ability to make clients feel heard and taken care of

Compensation and benefits

• $21 to $27 per hour, based on experience
• 30 to 40 hours per week, Monday through Friday
• On-call rotation shared across the team on a predictable schedule
• Health, dental, and vision insurance
• 401(k) with up to 4% company match
• PTO: 2 weeks in year one, unlimited after your one-year anniversary
• $25/month cell phone stipend

How to apply

Submit your resume to apply.

Pay: $21.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Irvine, CA 92618 (Required)

Work Location: Hybrid remote in Irvine, CA 92618