IT Support Specialist (Part Time)

We are seeking a hands-on IT Support Specialist (Part Time) to provide onsite IT support in a manufacturing environment
supporting military/defense customers. This role is responsible for day-to-day IT and Cyber Security operations
(workstations, accounts, printers, connectivity, basic networking, collaboration tools, anti-virus, patching,
vulnerability, and SOC/SIEM reports) while also helping implement and sustain compliance requirements. You
will partner with Operations, IT, and virtual Chief Information Security Officer (vCISO) to maintain secure,
reliable systems that support production and protect sensitive company information where applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:

• Help maintain compliance artifacts such as system and user inventories, training records, and other

required evidence

• Assist with vendor management and security reviews for IT tools/services to ensure alignment with

program requirements.

• Work closely with Operations to minimize downtime on the manufacturing floor while maintaining

security requirements

• Work closely with vCISO to ensure security requirements are implemented.
• Identify recurring issues and recommend improvements (automation, standardization, hardware

refresh, segmentation).

• Performs other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• 5+ years of hands-on IT support experience (help desk, desktop support, or on-site IT), ideally in

manufacturing or industrial environments

• Demonstrated experience supporting Windows endpoints in an Active Directory environment (Windows

11; basic Group Policy concepts; configurations, user provisioning and permissions).

• Practical troubleshooting experience with networking fundamentals, printers/peripherals, and business

applications/collaboration tools.

• Experience working with Microsoft 365; Entra and Intune specifically
• Experience working within a cyber security regulated environment with strict change management

requirements.

• Ability to explain technical issues to non-technical users.
• Ability to work on-site and safely in a production environment (PPE adherence, and awareness around

machinery)

• Microsoft certification(s)
• Experience with anti-virus, patching, SIEM, backup, vulnerability scanning, MFA platforms
• Basic firewall/VLAN segmentation concepts and secure remote access/VPN
• Documenting changes and actions within a ticketing system