IT Support Specialist / Site Engineer

About the Role:
Join our dynamic technology team as a key player in delivering exceptional front-line support. This role is ideal for a hands-on problem-solver who excels in direct client interaction and is passionate about providing high-quality technical solutions. You will be the face of our IT services, ensuring smooth operations for our partners and customers.

Key Responsibilities:

• Serve as the primary point of contact for resolving technical inquiries and issues reported via multiple channels (service desk system, email, phone).
• Conduct onsite visits to client locations to perform installations, configurations, and troubleshoot complex hardware and software incidents.
• Offer expert advice and consultations on IT infrastructure, including system assemblies, software setup, and peripheral connectivity.
• Diagnose and resolve problems related to Microsoft environments: Windows 10/11, Office 365, Active Directory user management, and basic network connectivity.
• Perform first-line technical support with a focus on clear communication and timely resolution.
• Conduct root cause analysis for incidents, perform software testing, and document problem-solving steps.
• Accurately log, track, and update all service requests in our ticketing platform, ensuring full transparency and record-keeping.
• Act as a trusted technical liaison, building and maintaining strong relationships with clients and business partners.
• Collaborate closely with internal sales and technical teams to ensure seamless service delivery.
• Proactively expand your expertise in the evolving technologies supported by our team.
• Execute product implementations, system upgrades, and configuration changes as required.

Essential Qualifications & Skills:

• A relevant degree, diploma, or professional certification in Information Technology, Computer Science, or a related discipline.
• A minimum of 2 years of hands-on experience in a client-facing IT support role within the UAE/GCC region is essential.
• Proven ability to install, configure, and troubleshoot desktop hardware, software, and networked printing devices.
• Strong competency in PC hardware/software diagnostics and problem resolution.
• Foundational knowledge of email server administration (e.g., Exchange) and mobile email technologies.
• Self-motivated with the ability to independently troubleshoot issues and provide clear, actionable solutions.
• Practical experience with Windows OS, core networking concepts (TCP/IP, DHCP, DNS), and Microsoft 365. Familiarity with Mac OS is a plus.
• A client-centric approach with a proactive attitude towards understanding and fulfilling customer needs.
• Professional fluency in English (both verbal and written) is mandatory.
• Must be currently residing in the UAE.

Advantageous Qualifications:

• A valid UAE driving license and a car.
• Certifications from Microsoft, CompTIA, or similar industry-recognized bodies.

We Offer:

• Competitive employment package fully compliant with UAE labor regulations, including visa sponsorship.
• Comprehensive medical insurance coverage.
• Annual travel allowance.
• Opportunities for professional growth through tailored development plans and a clear career progression framework.
• A full-time position in a collaborative work environment.

Note: The role is hybrid (remote from home + regular visits to the client side), the operational base for this role will be in Abu Dhabi.

Job Type: Full-time

Pay: Up to AED6,000.00 per month

Application Question(s):

• What is your current residency/visa status in the UAE?
• Please indicate your current salary expectations.

Experience:

• hands-on IT: 2 years (Required)

Language:

• English fluently (Required)

License/Certification:

• UAE Driver's Licence (Preferred)

Location:

• Abu Dhabi (Preferred)

Work Location: Hybrid remote in Abu Dhabi