IT Support Specialist/ERP Developer

About Charles McMurray Company

Charles McMurray Co. is a supplier of cabinet, door, and finishing products for the professional woodworking industry. Family-owned and operated since 1946, our Mission Statement is "Creating the most convenient place for our customers to do business." Service is the engine driving everything we do. It infuses every interaction with every customer, fellow employee, and vendor.

All of our success and dedicated focus on our customers begins with the 140 people working at Charles McMurray Co (CMC). Our headquarters are in Fresno, with satellite locations based in Sacramento and Phoenix. We are a motivated, hard-working, enthusiastic, family-oriented group. Our team's tenure and quality reputation are integral to our vibrant, healthy, growing organization. We embrace the challenge of constant improvement with enthusiasm. It's energizing to be a part of a winning team!

Overview:
We are seeking an IT Support Specialist/ERP Developer to join our team. The IT Support Specialist/ERP Developer serves as the primary hands-on technical resource across three locations (Fresno, Sacramento, and Phoenix). This role combines custom ERP development with day-to-day IT support, infrastructure management, and systems administration. Strong IT support experience in a Windows environment with the desire to learn an ERP system are must-have traits. The right candidate is equally comfortable writing business logic in a legacy database environment and swapping out a printer on the warehouse floor.

Duties & Responsibilities:

• Support Charles McMurray Company’s Mission of “creating the most convenient place for our customers to do business”
• This role grows with you. Day 1 focuses on IT support, with ERP development and system integration responsibilities added as you ramp up
• Provide desktop support for PCs, printers, phones, software, and employee workstations
• Assist with employee onboarding/offboarding, account setup, password resets, and system access
• Troubleshoot hardware, software, network, and connectivity issues across multiple branch locations
• Support warehouse and shipping technology, including scanners, label printers, and shipping systems
• Learn and assist with ERP system customization, reporting, and troubleshooting
• Help maintain automated reports, workflows, and data processes
• Support Microsoft 365, Active Directory, VPN access, and general IT infrastructure
• Assist with system security, software updates, and technology improvements
• Work with the IT Director on special projects, process improvements, and long-term system enhancements

Required Qualifications:

• 2+ years of hands-on IT support experience in a Windows environment (desktop troubleshooting, PC setup, printer management, peripheral configuration)
• Experience with Active Directory, Microsoft 365 administration, and Exchange
• Basic network troubleshooting skills (DNS, DHCP, VPN connectivity, Wi-Fi)
• Comfort supporting end users across a mix of technical skill levels
• Ability to manage competing priorities across walk-up requests, scheduled projects, and urgent production issues
• Self-directed and comfortable working independently with minimal supervision
• Genuine interest in learning business application development. A significant portion of this role involves maintaining and extending a custom ERP system. We will train the right person

Preferred Skills:

• Experience supporting users in a warehouse, distribution, or manufacturing environment
• Familiarity with shipping carrier systems (UPS Worldship, FedEx, OnTrac)
• Any exposure to ERP systems (Eclipse, SAP, NetSuite, Sage, or similar) in a support or admin capacity
• Experience with database concepts or any programming/scripting background (SQL, Python, BASIC, PowerShell. The specific language matters less than the aptitude)
• Familiarity with EDI transactions or trading partner data exchange
• Experience with label printing (ZPL), barcode systems, or warehouse hardware (handheld scanners, thermal printers)
• VMware, Windows Server, or print server administration
• Experience with Power Automate or similar workflow automation tools
• Exposure to Linux, AIX, or other Unix-based operating systems

Compensation:

$33.65-$45.60 per hour

We have great benefits too! The company offers medical insurance, dental, vision, 401k with company match and a profit sharing plan. Additionally, all employees are eligible for a quarterly incentive bonus. We have generous holiday, floating holiday, vacation as well as sick leave benefits. We believe in work life balance and also offer many events throughout the year for employees including Christmas breakfast with Santa for employees and families, quarterly luncheons, sales luncheons, baseball games, bowling tournaments and other get-togethers. Our CMCares Volunteer group offers employees a chance to get involved in great causes in our community.

Working conditions:

Office work environment. Company work environment includes warehouse setting.

Physical requirements:

Able to do the essential functions of office position. This includes bending, stooping, kneeling and repetitive functions related to standard office desk role. Regular movement between office and warehouse environment. Must be able to lift 40lbs.

Hours:

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Infrequent work on weekends and after hours as needed for system updates, server maintenance, or urgent production issues.

Accommodations:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Charles McMurray Co. is an equal employment opportunity employer. Please no phone calls or recruiters.

Pay: $33.65 - $45.60 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Have you previously supported users in a warehouse, distribution, or manufacturing environment?
• Have you previously worked with ERP systems such as Eclipse, SAP, NetSuite, Sage, or similar?

Experience:

• IT support in a Windows environment: 2 years (Required)

Work Location: In person