IT Support & Systems Specialist

About StudentBridge:

StudentBridge helps colleges and universities attract and engage prospective students through powerful digital storytelling and data-driven engagement. We work with institutions across the country and operate as a fast-moving, collaborative team that values ownership, curiosity, and getting things done. As we continue to grow and evolve, we are looking for an IT Support / Systems Support Specialist to help keep our solutions, systems, and office running smoothly.

Role Overview:

Responsible for supporting day-to-day IT operations, user lifecycle management, and compliance-driven technical processes to ensure employees have secure and reliable access to systems and tools.

Responsibilities:

• Manage hardware lifecycle and asset allocation, provisioning laptops, peripherals, and mobile devices while maintaining asset inventory and lifecycle documentation.
• Coordinate employee onboarding and offboarding, configuring accounts, permissions, and hardware access to ensure secure user provisioning and deprovisioning.
• Administer Google Workspace (G Suite) including user management, group permissions, security policies, and troubleshooting account or authentication issues.
• Diagnose and resolve network connectivity issues including Wi-Fi, VPN, DNS, and internal system access problems.
• Configure and support printers and office devices, including network printer setup, driver management, and troubleshooting.
• Provide end-user technical support across hardware, operating systems, and software applications through internal ticketing systems.
• Maintain IT documentation and asset tracking to support operational visibility and audit readiness.
• Support technical compliance initiatives, assisting with processes related to StateRAMP security standards and WCAG accessibility guidelines, ensuring systems and documentation are aligned with organizational compliance requirements.
• Collaborate with engineering, security, and product teams to address compliance-related technical issues and improve internal processes.

Tools & Technologies:

· Google Workspace (G Suite)

· Windows / macOS

· Networking (Wi-Fi, VPN, DNS)

· Hardware Asset Management

· Printer Administration

· IT Ticketing Systems

· StateRAMP Compliance

· WCAG Accessibility

What We’re Looking For:

· Strong follow-through and a bias toward action

· Clear, professional communication skills

· Positive, dependable, proactive, and solutions-oriented

What We Offer:

· Hybrid remote / in-office work environment

· Collaborative, energetic team culture

· Competitive salary

· Health, dental, and vision insurance

· PTO and paid holidays

· 401(k) with company match

· Team events and perks

Send your resume to careers@studentbridge.com to start the process today!

Pay: $27.21 - $32.77 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Atlanta, GA 30341