IT Support Technician

Description:

Gurley Leep Automotive is seeking a dedicated and skilled IT Support Technician to join our team. The ideal candidate will provide technical support to users, ensuring the smooth and effective operation of IT systems. You will troubleshoot hardware and software issues, install and configure new systems, and assist with network administration.

Key Responsibilities:

• provide technical support for both hardware and software issues encountered by users
• install, configure, and maintain computer systems, printers, and other peripherals
• perform troubleshooting to diagnose and resolve problems related to operating systems, applications, and network connectivity
• assist the network administration, including setting up user accounts, managing permissions, and ensuring network security
• maintain accurate records of IT assets and update documentation regularly
• collaborate with other team members to deliver effective solutions for complex technical issues
• provide training and support to end-users on best practices and system usage

Benefits:

We offer a competitive salary and benefits package, retirement plan with a company match, paid time off and holiday pay, and ongoing training and development opportunities

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Requirements:

• Strong organizational skills are a plus.
• Strong knowledge of Windows, macOS, and Linux operating systems
• Experience with network systems, including LAN/WAN, routers, firewalls, and VPNs
• Proficient in diagnosing hardware and software issues
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Familiarity with Microsoft Office 365 and cloud services
• CompTIA A+, Network+, or other relevant certifications are a plus
• Must have a valid driver’s license and pass a motor vehicle records check