IT Support Technician

Job Summary:

We are looking for a motivated, self-sufficient IT Support Technician to join our Managed Service Provider (MSP) team. In this role, you will serve as a trusted technical resource for multiple clients, resolving issues efficiently, working independently, and proactively documenting processes and solutions. The ideal candidate is a fast learner who thrives in a dynamic environment, takes ownership of client problems, and is committed to delivering outstanding service across a diverse client base.

Responsibilities:

• Install, Configure, and Troubleshoot hardware and software components
• Repair or replace damaged hardware
• Upgrade systems to enable compatible software
• Travel to client sites
• Properly escalate unresolved queries to the next level of support
• Document processes, solutions, and client-specific configurations to build and maintain an accurate knowledge base
• Manage and resolve tickets ensuring timely updates and resolutions for clients
• Support and troubleshoot a variety of client environments

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient managing Microsoft 365
• Proven working experience in providing Help Desk support
• Advanced troubleshooting, multi-tasking, and problem-solving skills
• Familiar with Virtualization technologies
• Ability to work independently and self-sufficiently
• Quick learner with a growth mindset
• Experience with IT documentation, runbooks, and knowledge base management
• Familiarity with RMM tools and PSA platforms is a plus

Education and Experience:

• High school diploma or equivalent required
• Two years of troubleshooting experience required
• Technical Certifications is a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift to 15 pounds at times

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience:

• Help desk: 3 years (Required)

Work Location: In person