IT Support Technician

Your journey doesn’t have to be boring - but your job can be! At Boring Business Systems, we believe in making business systems anything but boring!

We are seeking a dedicated IT Support Technician to join our Lakeland team. The ideal candidate will possess a strong understanding of computer systems and networks and will be responsible for providing exceptional technical support to our users. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service!

Please Note: This is not a remote position.

Key Responsibilities

• Support, configure, maintain, and operate computer workstations, voice communication, and peripheral equipment.
• Support routers, firewalls, servers, switches, PCs, and wireless access points.
• Answer inbound communications from customers regarding issues with applications, printers, computers, peripherals, and networking hardware.
• Guide callers through troubleshooting common IT concerns and resolutions.
• Perform remote support for upgrades or issue resolutions.
• Conduct inventory duties for hardware and software items.
• Create quality documentation for significant activities, including required reports and how-to documents.
• Stay up to date on all technology supported by Boring.
• Instruct users in the proper utilization of software applications and hardware.
• Create and terminate user access accounts for appropriate IT systems.
• Track time and document progress through the ticketing system.
• Perform other duties as assigned by the Manager.

Qualifications & Experience

• Education: HS Diploma / GED; Some College Preferred
• Experience: 2 years in Desktop / Helpdesk Support
• Certifications: A+ Certification; Network+ (required)
• Skills: High attention to detail, excellent communication and organization skills, customer service oriented

Exciting Benefits:

• ESOP (Employee-Owned Company)
• Growth opportunities
• Quarterly and company bonuses
• Medical, Dental, Vision, Life Insurance, 401 K, Vacation, Sick Time, Employee Stock Ownership, and more!

Physical Requirements

• Bend, stoop, kneel, crawl, climb, walk and reach overhead
• Sit or stand for extended periods
• Perform repetitive hand and finger movements (typing, writing, equipment handling)
• Read computer screens
• Communicate effectively in person and by phone

Application Process:

• Phone interview.
• Complete personality profile assessment.
• Interview with the hiring manager.
• Team interview.

Why Join Boring Business Systems?

We pride ourselves on fostering a collaborative and engaged workplace culture. As a team member, you’ll be encouraged to participate in company-wide initiatives, volunteer activities, and represent our values in every interaction. At Boring, we live by our 27 fundamentals - core principles that define how we treat our customers, our teammates, and our community!

Don’t let the name fool you – there’s nothing “boring” about being part of our team, apply now!

Boring Business Systems is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Boring Business Systems is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boring Business Systems are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boring Business Systems will not tolerate discrimination or harassment based on any of these characteristics.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you willing to submit to a background check and drug test?

Experience:

• customer service: 2 years (Required)
• IT Support Tech/Help Desk: 2 years (Required)

License/Certification:

• A+ Certification; Network+ (required) (Required)

Work Location: In person