IT Support Technician (C2H)

I'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking for an:

IT Support Technician (C2H)

On-site in Cleveland, Ohio

3-6 month contract-to-hire

$50,000 to $60,000 + bonus

Overview

• 3-6 month contract-to-hire

• Hourly pay for contractor term

• $50K-$60K salary upon FTE conversion

• Employees are eligible for annual bonus

• 401k including 4% safe harbor contribution...

• Company contributes to your 401k even if you don’t

• Medical, dental, vision, life, STD, LTD, critical illness

• Transparent culture that supports open communication

• Company provides tickets to Guardians / Browns games

• Taco trucks, ice cream trucks, cornhold tournaments

• Company contributes $1,000-$2,000 to your HSA

• 10 paid holidays, PTO, paid Volunteer Time Off

• Company supports multiple charities & schools

• Privately held, stable, growing organization

• Awarded as a Top Employer in Cleveland

• Leadership is on-site and accessible

• Annual discretionary pay increase

• Company promotes from within

• Business casual environment

• Important role, 6 people in IT

• Tuition reimbursement

• Employee assistance

Position

• Own tickets from start to finish

• IT support across office and warehouse

• Troubleshoot desktops, laptops, printers, scanners, phones, handheld devices

• Support Warehouse Management systems and automation printers

• Perform root cause analysis and implement solutions

• Manage Active Directory access

• Maintain hardware/software inventory

• Create documentation and train end users

• Communicate clearly with staff and senior leadership

• Fully on-site, multiple nearby buildings within close proximity

• 7am-4pm or 8am-5pm, ok to work through lunch to leave early

• Great communicator who can fix the issue and explain it clearly to the user

Required

• 100% on-site

• Drug / nicotine screening

• Great communication skills

• 4 years of IT support experience

• Excellent customer service mindset

• Analytical troubleshooting and resolution experience

• O365 / M365, SharePoint, OneDrive, Active Directory support

• Warehouse technology support (scanners, label printers, WM systems)

Nice to Have

• SQL knowledge

• College degree or certifications

• Experience supporting multi-site operations

• Experience documenting IT configurations and change management

Sean Zetts

440-447-0001

Riverside Recruiting

Sr. Recruiter & President

www.RiversideRecruiting.com

www.LinkedIn.com/in/SeanZetts