IT Support Technician II

We are seeking a skilled IT Support Technician II to join our team and provide both deskside and remote IT support. The ideal candidate will have at least 3+ years of experience troubleshooting hardware, software, and network issues in a fast-paced environment. This role requires strong problem-solving skills, excellent customer service, and the ability to support end-users at various levels of technical proficiency.

Key Responsibilities:

• Provide deskside and remote IT support to employees, troubleshooting hardware, software, and network issues.

• Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals.

• Support end-users with Microsoft 365, email configuration, VPN, and cloud-based applications.

• Manage Active Directory accounts, including user provisioning, password resets, and permissions management.

• Assist with network troubleshooting, including Wi-Fi connectivity, VPN issues, and basic switch/router configurations.

• Document technical issues and solutions in a ticketing system and ensure timely resolution.

• Provide training and guidance to end-users on best IT practices and security policies.

• Participate in IT projects, including system upgrades, deployments, and migrations.

• Collaborate with other IT teams to escalate complex technical issues when necessary.

Required Qualifications:

• 3+ years of hands-on experience providing deskside and remote IT support.

• Strong troubleshooting skills with Windows 10, 11, phones and printers.

• Experience supporting Microsoft 365, Active Directory, VPN, and cloud-based applications.

• Familiarity with basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi, and VPN).

• Proficiency with ticketing systems such as HappyFox, ServiceNow, or similar.

• Knowledge of IT security best practices, including endpoint protection and MFA.

• Excellent communication and customer service skills.

• Ability to prioritize tasks and work independently in a fast-paced environment.

Work Environment & Physical Requirements:

• Ability to stand, bend, twist, climb ladders, and lift equipment or materials weighing up to 50 lbs as part of routine job duties.
• Willingness and flexibility to travel to various sites or locations as required by business needs.

• Occasional after-hours or weekend support may be required for system maintenance and updates.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Employer Paid Short Term Disability and Basic Life Insurance

• 8-hour shift
• Monday to Friday
• Onsite Professional Office Setting