IT Support Technician - Level 1

Job Summary
We are seeking a motivated and customer-focused Level 1 IT Support Technician to join our IT Department. The ideal candidate will have excellent communication skills, work well in a team environment, and demonstrate strong technical troubleshooting abilities. Knowledge of the ECI/Spruce ERP system is a plus.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone or email
• Provide technical support for hardware and software issues
• Analyze, research, and resolve technical problems; escalate issues when necessary
• Assist with setup and deployment of new equipment and devices
• Install and configure computer hardware and software
• Perform basic hardware maintenance and troubleshooting
• Track and maintain hardware and software inventory
• Complete daily, weekly, and monthly task checklists
• Travel to various company locations for service calls as needed

Qualifications

• Minimum of 2 years of IT work experience or an Associate degree in a related field
• Ability to work flexible hours to ensure completion of daily responsibilities
• Strong time management skills with the ability to prioritize and manage multiple tasks
• Working knowledge of PCs, networking, and servers
• Scripting and coding experience is a plus
• Proficiency in Microsoft Excel and Word
• Strong written and verbal communication skills
• Valid driver’s license and willingness to travel to various company locations

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person