IT System Administrator

Job Summary:

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include but are not limited to, 1st level end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Essential Functions:

• Provision, install, and configure hardware and software, including managing and configuring hardware peripherals
• Monitor system performance and troubleshoot issues
• Maintain operating systems and applications, including deploying updates
• Ensure the security and efficiency of IT infrastructure
• Create and manage system permissions and user accounts
• Build an internal wiki with technical documentation, manuals, and IT policies

Qualifications:

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first - in first - out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Document internal procedures
• Assist with on boarding of new users and equipment roll-outs
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software and remote control of computers
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Excellent written and verbal communications skills
• Solid technical background with an ability to give instructions to a non-technical audience
• Documentation of case resolution at the close of each help desk ticket
• Occasionally work on call, evenings or weekends
• Must be able to lift and move office equipment and other items of 50 pounds.
• Should have a working knowledge of DNS, DHCP, TCP/IP, Active Directory
• Working Knowledge of MS365 and Avaya IP office a plus.

Education

• High school diploma or equivalent
• 3 years of relevant technical experience
• REFERRED: Bachelor’s Degree in Information Systems, Business, Communications or related field

Travel

Travel will be very limited but may be occasionally required for trips to another Regional Office.

Physical Requirements:

While performing this job, the employee is frequently required to sit, talk, and hear. The employee may occasionally lift and/ or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work is primarily in an office setting. The noise level in the work environment is moderate.

The duties listed above are intended only as an illustration of duties, and not an all-inclusive list. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical to the position.

Disclaimer:

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel maybe required to perform duties outside their normal scope of responsibilities from time to time, as needed.

Benefit Conditions:

• Waiting period may apply

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• IT Support: 2 years (Preferred)
• MS365 and Avaya IP office: 2 years (Required)

Work Location: In person