IT System Specialist

Schedule: Full Time – 80 hours/pay period – Monday to Friday – 8 a.m. to 4:30 p.m.

As an IT System Specialist, you are responsible for providing first-level resolution of device, network, and software issues, while also supporting infrastructure, server environments, and end-user technology. This role serves as a primary contact for contracted locations, ensuring prompt troubleshooting, documentation, and escalation of technical issues when needed.

At Vivie, we value our people and offer a competitive pay range of $32.00/hr. to $36.00/hr. (hourly non-exempt) based on qualifications, experience, and location. Our comprehensive benefits package includes health coverage, professional development opportunities, and wellness programs.

Let’s grow together—apply now and discover the difference you can make at Vivie!

Vivie is an equal opportunity employer.

As an IT System Specialist, you will:

• Technical Support & Troubleshooting – Provide first-level resolution for devices, networks, servers, and software issues; act as a point of contact for contracted locations; and escalate issues when necessary.
• System Setup & Maintenance – Install, configure, and maintain desktops, servers, networks, and mobile devices, including performing software upgrades and managing hardware inventory.
• End-User Support & Training – Assist and instruct staff in using technology tools, ensuring smooth adoption of hardware and software platforms, while documenting all interactions in the ticketing system.
• Vendor & Project Coordination – Collaborate with IT vendors, support contracted locations, and assist with IT-related projects to ensure timely implementation and effective solutions.
• Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This job also requires:

• AAS degree in Information Technology or equivalent of 4-6 years of help desk/technical support experience preferred.
• Knowledge of Windows 10, Windows Server, and network infrastructure.
• Experience with Microsoft Active Directory and Microsoft 365.
• Excellent analytical, problem-solving, and time management skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Ability to pass state mandated background checks.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with team members, residents, and visitors.

Additional Details:

• Employment Type: Hourly, non-exempt
• Department: Information Technology
• Travel Requirements: No
• This role does not include supervisory responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.