IT Systems Administrator - Tier 1

The IT System Administrator – Tier 1 is an in-house position tasked with providing excellent end user experience, which includes resolving potential or actual technical issues, troubleshooting different software packages (including Microsoft Azure/inTune, SharePoint, Teams, OneDrive, Outlook, Windows OS 10/11, Meraki Wi-Fi, Cylance, Cisco Umbrella, Microsoft Office products, Mincron / AS400, UPS Software, Apple IOS, Xerox printers, Tally Dascom printers, Clover CC Machines, Crestron AV, HP Desktops, IBM laptops, VMware, PrinterLogic), hardware devices, and other peripherals.

Must be able to configure computer systems according to company policies. The System Administrator must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. These professionals generally work in an office environment with other technicians and specialists and use a personal computer as one of their main tools to research possible solutions.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

· Serve as the first point of contact with employees (and vendors and customers as necessary) requiring technical assistance via Email, chat, text, phone, and / or in person.

· Redirect unresolved issues to the next level of support personnel.

· Keep record of problems and their resolution / creation how to’s and / or SOP’s.

· Perform daily operations such as account creation, deletion and or changes.

· Setup new and / or replacement iPhones.

· Cross train with others on the team.

· Work with team members on projects and or tasks when time allows.

· Performs installation and support of desktop operating systems

· Performs evaluations, installation and support of desktop computer, printer and peripheral equipment

· Sets up and troubleshoots domains, user accounts and software accounts.

· Configures, tests, and troubleshoots network connectivity and wireless access for local and remote computers or devices.

· Adds or replaces memory, new keyboards, motherboards, and other components.

· Formats, installs, sets up, maintains, and troubleshoots desktop and laptop computers with and for end users.

· Troubleshoots and resolves routine problems, escalates complex issues.

· May require off-shift hours.

· May be on-call.

POSITION COMPETENCIES / JOB QUALIFICATIONS:

· Knowledge in data networking, technical infrastructure, desktop operating systems and company applications.

· Windows & MacOS - operating system experience.

· In depth desktop hardware, printer & peripheral knowledge. Microsoft's Active Directory, SMS, Remote Desktop, & etc.

· Self-learner takes initiative to stay abreast of technology, product, & procedures. Logical thinker, strong analysis, determination & problem-solving skills.

· Excellent customer service and phone skills. Detailed oriented and has good follow through.

· Works well in a team environment and collaborates well with others.

· Possession of a valid driver's license and a good driving record. (Travel is infrequent, but may be required occasionally)

· Keyboarding skills.

· Pass Pre-Employment Checks

· Must be reliable and punctual.

· Physical requirements include frequent lifting of up to 50 lbs.

· Frequent bending, stooping, squatting, pushing and pulling is required.

· Must work well with others.

· The Ability to work on your own.

· The ability to multitask and stay focused.

· The ability to logically work through trouble issues.

EDUCATION / EXPERIENCE:

· Previous working experience as an IT Help Desk Technician but not required.

· Associate in IT, Computer Science or similar relevant field.

· In-depth knowledge of computer systems and mobile devices.

· Hands on experience with diagnosing and resolving basic technical issues.

· Excellent communication and interpersonal skills.

· Customer-oriented and patient.

BENEFITS:

· 401(k)

· 401(k) matching

· Health Insurance

· Dental insurance

· Vision Insurance

· Employee assistance program

· Life insurance

· Paid time off

· 9 Paid Holidays

Team E.J. Prescott, Inc. (EJP) family-owned waterworks supply company. We distribute water, wastewater, stormwater, geotextile and erosion control products in 28 locations across nine Northeast and Midwest states. We also have four sister companies that provide fabrication and delivery services to our clients. We are one of the largest independently owned waterworks supply companies in the United States, and we pride ourselves on innovation and customer service. Our motto is "Whatever you need. Whenever you need it. No matter what.”

Job Type: Full-time

Pay: $54,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: In person