IT Systems Support Specialist

IT Systems Support Specialist

Location: West Des Moines, IA (On-site)
Company: Trader PhD
Job Type: Full-Time, Salaried
Salary: $65,000–$70,000

Help Build Better Systems, Not Just Fix Problems

At Trader PhD, we believe great IT isn't measured by how many tickets you close - it's measured by how smoothly the business runs because of the systems you build and support. We're looking for an IT Systems Support Specialist who enjoys helping people, solving problems, and finding smarter ways to work. This role combines hands-on technical support with Google Workspace administration, Windows administration, vendor management, and process improvement. You'll support a growing team of 50+ employees while working directly with leadership to improve the technology that powers our business. If you're naturally curious, communicate well with people, and enjoy figuring out how things work, we'd love to meet you.

What You'll Do

IT Support & End User Experience

Troubleshoot Windows PCs, laptops, printers, monitors, mobile devices, and peripherals
Resolve software and hardware issues with minimal disruption to employees
Configure and deploy new workstations and technology
Provide friendly, professional support to employees across every department

Google Workspace Administration

Manage Google Workspace users, groups, shared drives, and permissions
Support Gmail, Calendar, Drive, Chat, Meet, and related applications
Troubleshoot account access, email delivery, and sharing issues
Help maintain a secure and organized Workspace environment

Windows Administration

Manage Active Directory users and security groups
Create and maintain Windows Group Policy Objects (GPOs)
Support workstation policies, permissions, mapped drives, and login issues
Assist with endpoint configuration and standardization

Vendor & Systems Management

Coordinate with software, telecom, and hardware vendors
Track issues through completion and advocate for internal users
Maintain documentation and help improve technology processes

Process Improvement & Automation

We value people who improve systems instead of repeating manual work.

Projects may include:

Creating a faster way to locate archived call recordings by phone number and date
Streamlining employee onboarding and offboarding
Automating repetitive administrative tasks
Improving workflows between business systems
Using scripting or AI tools to eliminate unnecessary manual work

You don't need to be a software developer - but you should enjoy learning new technology and finding better ways to solve problems.

What We're Looking For

Required Qualifications

2+ years of IT support or systems administration experience
Experience supporting Windows business environments
Experience administering Google Workspace
Working knowledge of Active Directory and Windows Group Policy
Strong troubleshooting and analytical skills
Excellent written and verbal communication
Strong organizational skills and attention to detail
Ability to independently research unfamiliar problems and drive them to resolution

Preferred Qualifications

Experience with any of the following is a plus:

Python, PowerShell, or Google Apps Script
APIs or software integrations
AI tools for troubleshooting or automation
Salesforce administration
Networking fundamentals
SaaS application administration

The Person Who Will Thrive Here

You enjoy helping people and making technology less frustrating. You stay calm under pressure and communicate clearly with both technical and non-technical users. You don't stop at fixing the symptom - you want to understand the root cause.

You ask questions like:

"Can this process be simplified?"
"Is there a better way to do this?"
"Can technology eliminate this manual task?"

You're comfortable taking ownership, collaborating with teammates, and continuously learning new skills.

Why Trader PhD?

Trader PhD is a growing agricultural commodity advisory firm serving farmers across the United States. Technology plays a critical role in helping our team deliver exceptional service, and this position has the opportunity to make a visible impact across the organization.

We offer:

Competitive salary ($65,000–$70,000)
Paid time off and holidays
Office groceries
Team outings and company events
A collaborative, supportive culture
Opportunities to learn new technologies and take ownership of meaningful projects
A role where your ideas and improvements are encouraged—not micromanaged