IT Systems & Support Specialist (Multi-Office)

Description:

Position Overview

Full-Time | On-Site

Locations: Topeka, Lawrence, Overland Park, Kansas City, or Wichita

Pay: $65k - $85k/yr DOE

Joseph, Hollander & Craft is seeking an experienced IT Systems & Support Specialist to manage the day-to-day technology needs of our growing, multi-office law firm. The ideal candidate is a hands-on problem solver who can independently troubleshoot and resolve issues, implement solutions, and proactively manage firm technology systems. The role requires someone comfortable working independently, troubleshooting issues, coordinating vendors, and managing routine technology operations without day-to-day supervision. This role requires someone comfortable supporting a professional services environment where reliability, responsiveness, and clear communication with attorneys and staff are essential.

This position will be based on-site in one of our office locations and will support the other offices (5 total) remotely. Regular travel between offices will be required, sometimes with little notice.

Day in the Life

No two days look exactly the same. One morning may involve troubleshooting a software or connectivity issue, preparing equipment and accounts for a new employee, or coordinating with an internet provider regarding service performance. Later in the day, the focus may shift to supporting conference room technology, working with vendors to service office equipment, or assisting with software licensing and user access.

Some days are proactive—maintaining technology inventory, coordinating device refresh cycles, or supporting system upgrades. Other days are responsive—helping users resolve issues, coordinating vendor support, or addressing service interruptions. The role helps keep the firm’s technology environment functioning smoothly by connecting people, systems, and vendors.

Key Responsibilities

User Support (Multi-Office)

• Provide day-to-day support for hardware, software, system access, and connectivity issues
• Assist users with Microsoft Office suite, litigation support applications, and cloud networks

Onboarding & Offboarding

• Configure equipment, user accounts, phones, and software for new employees
• Manage system access changes and equipment return during offboarding

Systems & Vendor Management

• Monitor system and network performance and help resolve operational issues
• Coordinate with external IT service providers on network infrastructure and system updates
• Assist with system upgrades, security best practices, and technology improvements

Equipment & Technology Management

• Maintain inventory of firm laptops, monitors, docks, and peripherals
• Coordinate equipment purchasing, maintenance, warranties, and refresh cycles

Office Technology Management

• Manage VoIP Phone Services and Hardware
• Coordinate service for copies, printers, and conference room technology

Software & Access Administration

• Manage software licenses and subscriptions for Microsoft 265 and other firm applications
• Support account management and related security tools

Work Environment

• Supports multiple firm offices
• Position based in one office but provided support across all locations
• Travel between offices may be required
• Occasional evening or weekend availability may be required for urgent issues or maintenance

Benefits:

• Dental Insurance
• Health Insurance
• Pediatric Dental & Vision Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Long Term Disability Insurance
• Flexible Benefit Spending Plan (Section 125)
• 401(k) with Firm Matching
• Free Parking
• Paid Holidays
• Paid Time Off
• Discounted Legal Services
• Pet-friendly Workplace

Requirements:

Required

• 3+ years of experience in IT support, systems administration, or technology operations
• Experience supporting multiple users in a professional office environment
• Strong troubleshooting skills across hardware, software, and network connectivity issues
• Experience with Microsoft 365 administration and user account management
• Ability to work independently and manage competing priorities

Preferred

• Experience supporting a professional services or law firm environment
• Experience working with managed IT service providers
• Familiarity with Microsoft 365, cloud applications, and VoIP systems
• Strong troubleshooting, communication, and organizational skills