IT Systems Technician I

General Overview: The IT Support Specialist plays a critical role in delivering reliable, high-quality technical support across the organization. This position is responsible for supporting and maintaining end-user systems, including desktops, laptops, and servers, ensuring optimal performance, security, and uptime. Serving as a key point of contact for both internal and external users, this role troubleshoots technical issues, manages hardware and software deployments, and collaborates with cross-functional teams to resolve system challenges efficiently. The ideal candidate is a proactive problem-solver with strong customer service skills who thrives in a fast-paced environment and is committed to delivering seamless IT support experiences.

• Provides daily computer support for both internal and external users in different locations, including “help desk” assistance, training and troubleshooting. Field requests and incidents via phone and email.
• Determines and solves a variety of computer or network related problems and collaborate with peers to implement solutions.
• Sets up and properly installs computers, printers, and associated peripherals and software.
• Provides hardware maintenance and coordination of repairs as needed.
• Coordinates vendor service calls, e.g., Dell, HP, Canon, etc.
• Dispose of obsolete assets (dead monitors, computers, printers, etc.)
• Supports all current Windows applications.
• Follows procedures for server and user administration and management.
• Maintains clear communications with corporate IT department and company employees.
• Ensure that all problems are resolved according to the departmental prioritization guidelines.
• Maintains professional skills and keeps current in technical abilities using available resources and training.
• Manage and deploy client computers and patch installed applications using client management application suite.

• 1-3 years of experience in a help desk environment
• Experience with Retail Point-Of-Sale Systems Preferred
• Experience with Windows 10, 11, and Office 365
• Intermediate Computer Networking/Troubleshooting
• Intermediate Hardware Troubleshooting
• General Printer/Copier Troubleshooting
• Strong organizational skills
• Good verbal and written communications skills
• Ability to work in a demanding, dynamic environment
• A+/Network+ Certifications preferred

Rawlings Sporting Goods Total Compensation Package:

The health, well-being and financial stability of our employees are a high priority to us. Our benefit plan includes competitive compensation and a full range of life and career enhancing benefits. We offer the following benefits to all full-time employees:

• Comprehensive medical/dental/vision plans
• Company paid life and disability insurance.
• Paid Parental Leave
• Employee Assistance Program.
• 401k (fully vested immediately) with Company match.
• Paid time off
• Paid holidays
• Opportunities for advancement
• Employee Discount Program