Qureos

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IT Technical Support

Key Responsibilities:

  • Diagnose and resolve hardware, software, operating system, and network issues
  • Install, configure, and maintain desktops, laptops, printers, and peripherals
  • Manage user accounts, access rights, and password resets (e.g., Active Directory, email systems)
  • Support business applications and internal systems
  • Escalate complex or unresolved issues to higher-level support or vendors
  • Monitor systems and respond to alerts as needed
  • Maintain accurate documentation of incidents, solutions, and procedures
  • Ensure compliance with IT security policies and data protection standards
  • Assist with system upgrades, patches, and routine maintenance
  • Provide user guidance and basic training when required

Required Qualifications:

  • Bachelor’s degree or diploma in Information Technology or a related field
  • 1–3 years of experience in IT technical support or service desk roles
  • Experience in a call center or service desk environment
  • Familiarity with ticketing and call management systems
  • Strong verbal and written communication skills
  • Ability to handle high call volumes professionally

Job Type: Full-time

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