IT Technical Support

Key Responsibilities:

• Diagnose and resolve hardware, software, operating system, and network issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Manage user accounts, access rights, and password resets (e.g., Active Directory, email systems)
• Support business applications and internal systems
• Escalate complex or unresolved issues to higher-level support or vendors
• Monitor systems and respond to alerts as needed
• Maintain accurate documentation of incidents, solutions, and procedures
• Ensure compliance with IT security policies and data protection standards
• Assist with system upgrades, patches, and routine maintenance
• Provide user guidance and basic training when required

Required Qualifications:

• Bachelor’s degree or diploma in Information Technology or a related field
• 1–3 years of experience in IT technical support or service desk roles
• Experience in a call center or service desk environment
• Familiarity with ticketing and call management systems
• Strong verbal and written communication skills
• Ability to handle high call volumes professionally

Job Type: Full-time