IT Technical Support

Job Purpose:

Administrate and maintain the company's internal networks and all technical issues related to all users' computers.

Duties & Responsibilities:

System & Security:

• Set a backup plan for all users' data and all systems data regularly.
• Search for the most updated releases to maintain up-to-date software & data file security.
• Participate in the implementation of new systems when required.
• Monitor and report system performance for all internal clients.
• Responsible for the company's surveillance system monitoring and maintenance on a weekly basis.
• Manage IT hardware assets and accessories procurement upon request.
• Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users' needs.
  
  
  

Customer Service:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with Employees to ensure the issue has been resolved.
• Run a preventive maintenance plan for all computer users.
• Track and route problems, requests, and document resolutions in FAQs knowledgebase.
• Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with the Dept. Head.
  
  
  

Requirements & Qualifications:

• 2 - 4 years of experience in the IT field in similar posts.
• Bachelor's degree in engineering, Computer Science, etc.
• Network Plus certificate.
• Hardware maintenance experience.
• MS SQL knowledge is a plus.
• Knowledge of MS Office, with a particular focus on MS Excel.
• Network Fundamentals.
• Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions).
• Surveillance systems (DVR - Cameras - Access Doors).
• MS Services – Networks MCSE (Microsoft Certified System Engineer), Cyber Security.
• Excellent command of written and spoken English.