IT Technical Support Analyst

Description:

Job Description: IT Technical Support Analyst

Position Overview
We are seeking a detail-oriented and tech-savvy IT Technical Support Analyst to join our team. This individual will play a crucial role in maintaining and optimizing our IT infrastructure, ensuring seamless operations, and supporting our team with their technical needs. This position requires 10-20% travel. The ideal candidate will also have a strong background in Windows 11 and macOS environments, cybersecurity, and IT systems management.

Key Responsibilities

Device Imaging & Management

• Remotely image and configure laptops for both Windows 11 and macOS environments.
• Ensure all devices are updated, secure, and compliant with organizational standards.

Network & DNS Management

• Manage IP addresses, DNS entries, and related network configurations.
• Troubleshoot and resolve connectivity issues efficiently.

Helpdesk Operations

• Oversee and resolve helpdesk tickets, ensuring timely responses and high customer satisfaction.
• Document recurring issues and propose solutions to minimize downtime.

Inventory & Asset Management

• Assist in organizing and managing IT inventory, including tracking and lifecycle management.
• Ensure accurate records of assets for budgeting and planning purposes.

IT Documentation & Policy Creation

• Develop and manage IT-related forms and cybersecurity policies.
• Ensure compliance with regulatory standards and best practices.

Authentication & Access Management

• Administer Duo authentication, manage passwords, and configure VPN access for users.
• Monitor and resolve access-related issues proactively.

Server & System Updates

• Maintain and execute a server update schedule, ensuring regular updates and maintenance for servers and computers.
• Monitor server health and address potential issues proactively.

Payment Systems Support

• Manage and configure TriPOS credit card machines and their associated IP addresses.
• Troubleshoot and resolve issues with payment systems as they arise.

GoTo Phone Administration

• Configure, manage, and troubleshoot GoTo Phone systems for efficient communication.
• Ensure proper setup and operation of VoIP systems across the organization.

Email Spam Filtering

• Operate and manage the Barracuda spam filter, ensuring email security and minimizing threats.
• Regularly update spam filter configurations to align with evolving threats.

Mobile Device Management

• Purchase and order Verizon phones, ensuring devices meet organizational needs.
• Manage mobile device inventory and support end-user issues.

Procurement & Vendor Management

• Assist with IT-related procurement, including hardware, software, and telecommunications equipment.
• Establish and maintain vendor relationships for optimal pricing and support.

Required Skills & Qualifications

• Proven experience with Windows 11 and macOS environments.
• Strong understanding of IP address management, DNS configurations, and networking principles.
• Familiarity with Duo authentication, VPN technologies, and cybersecurity best practices.
• Experience with helpdesk ticketing systems and IT asset management tools.
• Proficiency in managing and updating Windows Server environments.
• Familiarity with GoTo Phone administration and VoIP technologies.
• Experience with spam filters like Barracuda.
• Willingness to travel for work-related assignments.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills and the ability to work independently.

Why Join Us?

• Being part of a dynamic team that values innovation and collaboration.
• Opportunities for professional development and growth.
• A role that directly impacts the efficiency and security of the organization.

This position offers a unique opportunity to work on diverse IT challenges and contribute significantly to the organization's success. If you're ready to bring your expertise to a rewarding role, we encourage you to apply!

Requirements:

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.
• Bachelor’s or Associate degree in a computer related field preferred.
• 1-2 years’ experience in a computer related field.
• Experience in creating IT documentation and policies.
• Understanding of inventory management software.
• Ability to travel 10-20% of the time.