IT & Technical Support Officer - DHA Bukhari Commercials - 6pm to 3am

IT & Technical Support Officer

PCMCI Group is looking for a skilled and motivated IT & Technical Support Officer to join our organization. The ideal MALE candidate must have strong expertise in networking, technical support, and complete administration knowledge of Microsoft 365 and Azure environments.

Position: IT & Technical Support Officer
Location: DHA Phase 6, Karachi, Pakistan
Timings : From 6pm to 3am, Monday to Friday

Key Responsibilities

• Manage and maintain company IT infrastructure, including LAN/WAN networks, routers, switches, firewalls, and Wi-Fi systems.
• Provide technical support to users for hardware, software, printers, email, and connectivity issues.
• Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
• Administer and manage Microsoft 365 services including:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Intune
• Azure Active Directory (Azure AD / Entra ID)
• Manage user accounts, licenses, permissions, MFA, security policies, and group policies.
• Configure and monitor Microsoft Azure cloud services and virtual environments.
• Handle backup, data recovery, cybersecurity, antivirus, and endpoint protection solutions.
• Monitor system performance and ensure maximum uptime and security.
• Coordinate with vendors and service providers for IT-related procurement and support.
• Maintain IT documentation, asset inventory, and system records.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 2–3 years of relevant experience.
• Strong knowledge of:
• Networking concepts (TCP/IP, DNS, DHCP, VPN, VLAN)
• Routers, switches, firewalls, and access points
• Windows Server administration
• Microsoft 365 Administration
• Microsoft Azure Cloud Services
• Active Directory & Group Policy
• Technical troubleshooting and helpdesk support
• Experience with virtualization and backup solutions will be an advantage.
• Good communication and problem-solving skills.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• CCNA or equivalent networking certification

Application Question(s):

• Age
• Current Salary
• Expected Salary
• Notice Period Details
• Willing to work in Nightshift?

Work Location: In person