IT Technical Support / Technician position for Highly Advanced Tech Company

IT Technical Support / Technician

This Job Posting is for Pasadena, California and not for out of state applicants.

Full time Monday through Friday from 7am to 3:40pm
***You must live within 30 minutes of the Pasadena Area***

We are a highly advanced technology company located in Pasadena California that designs, manufacturers, and sells high-end professional-grade body cameras and software solutions to Law Enforcement and Military all over the world. Some of our technology includes facial recognition, artificial intelligence, and Real-time video Live Streaming with location tracking and Push to Talk communication over 4G and 5G. What we do is cutting edge and exciting and we are growing. With offices in Australia and Thailand and through a network of exclusive distributors, our brand is in high demand among professionals.

We are looking for intelligent high-energy quick-thinking individuals to join our team and succeed. If this is YOU, continue reading.

Learn more about our company at:

https://wolfcomglobal.com/ See our Team here: https://wolfcomsolutions.com/ourteam/

We are looking for clever fast thinking people that can achieve greatness within our organization.

You will be working at our Pasadena Office. Our location was a former art gallery and is very spacious with a natural garden setting and surrounded by plants and trees. It is unlike your typical office setting.

During business hours, you’ll be working with team members that are both in-house and working remotely. Your duties will include talking to Police and Military customers. You will be on the phone or remotely connected with customers, on Team meetings with co-workers, and participating with the flow of our business. For these reasons, you must be bright, sharp, quick, and efficient. We only want the very best on our team.

We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Team members troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, Technical Support Team members need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Company Video: https://www.youtube.com/watch?v=7EhwOcKEc14&t=1s

Roles & Responsibilities:

• Monitoring and maintaining WOLFCOM Solutions in a technical support role.
• Preparing WOLFCOM hardware equipment and systems for order fulfillment.
• Installing and configuring WOLFCOM Solutions, diagnosing hardware/software faults and solving technical problems, either over the phone or email or face to face.
• Be vital to the ongoing operational efficiency of the company.
• Working with customers to identify problems and advising on the solution.
• Logging and keeping records of customer queries.
• Analyzing call logs and support tickets so you can spot common trends and underlying problems.
• Updating self-help documents so customers/employees can try to fix problems themselves.
• Testing and fixing faulty equipment.
• Knowledge in mobile apps (iOS/Android) testing will be a plus.

Education & Skills:

Education and Experience in the following areas is required:

• Professional Certificate or Diploma or Degree in related field
• Minimum 1 year of experience in a Technical Support position or in a related field
• Excellent technical, analytical and testing skills
• Enjoy working in a team environment
• Ability to plan and organize work and attend to detail
• Able to maintain a professional and friendly attitude also under pressure
• Clear and effective communication with customers and WOLFCOM management
• Timely and disciplined adherence to WOLFCOM policy and procedure
• Commercial understanding of WOLFCOM business to maximize service and support revenues
• Strong technical and analytical background
• Strong communicator, good listener who possesses effective presentation skills and can deliver insightful messages to external and internal audiences.
• Resourceful, innovative, up-to-date with latest technologies, and strong communication skills
• High ethical standards and professional integrity
• Good interpersonal skills, able to create trustful and sincere relationships with clients
• Committed to excellent customer service
• Excellent attitude and communication
• Ability to plan and organize work and attention to details
• Ability to maintain a professional and friendly attitude also under pressure
• Ability to remain calm and diplomatic when communicating with dissatisfied or unfriendly callers
• Highest level of Integrity, ability to keep confidential information save (internal, external)

Benefits

• Five-day work week
• Medical, Dental and Vision insurance
• Career advancement opportunities
• Two weeks of paid vacation
• 401(k) matching

What are the great things I can expect if I work at WOLFCOM?

• Pet-friendly workplace.
• A creative and collaborative work environment where ideas are encouraged.
• Kitchen available if you prefer to cook or prepare your own meals.
• A supportive team culture where you can build friendships and grow with the team.
• Early finish at 3:40 PM, giving you more time to enjoy your afternoon and personal life.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Team-oriented -- cooperative and collaborative

Work Remotely

• No

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT Support: 1 year (Required)

License/Certification:

• A valid IT Specialist certification (Preferred)

Work Location: In person