IT Technician

As an IT Member at North American Mental Health Services, you will play a crucial role in maintaining the organization's information technology systems, ensuring they run smoothly to support our critical operations. This position offers a fantastic opportunity for your career in IT within a dynamic and rewarding healthcare environment.

Key Responsibilities:

User Support: Provide technical support and assistance to end-users, including staff and clients, in resolving hardware and software issues.
Hardware Maintenance: Assist with the setup, configuration, and maintenance of computer workstations, laptops, printers, and other IT equipment.
Software Support: Install, configure, and troubleshoot software applications used within the organization, including EHR (Electronic Health Record) systems.
Network Assistance: Assist in the setup and maintenance of network equipment, ensuring stable connectivity for all users.
Security Awareness: Promote and enforce IT security policies and guidelines to safeguard sensitive healthcare information.
Documentation: Maintain accurate records and documentation of IT assets, service requests, and issue resolution processes.
Inventory Management: Assist in managing IT inventory, tracking equipment, and ensuring proper allocation and disposal of assets.
Training: Provide basic training to users on IT systems and best practices.

Qualifications:

High school diploma or equivalent (Bachelor's or Associate's degree in IT-related field preferred).
Knowledge of Windows and/or Mac operating systems.
Basic understanding of hardware and software troubleshooting.
Strong communication and customer service skills.
Ability to work well both independently and as part of a team.
Strong problem-solving abilities.
A commitment to maintaining the confidentiality of sensitive healthcare information.

Preferred Qualifications:

IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST).
Previous experience in a similar IT support role.
Familiarity with healthcare IT systems or EHR software.

This position is 100% onsite in Redding, CA. Remote or hybrid work is not available for this role.

We are not able to sponsor visas at this time. Candidates must be legally authorized to work in the United States without current or future immigration sponsorship.

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person