IT Technician

Crawford, Murphy & Tilly is seeking an entry level IT Technician to join the Springfield, IL Information Technology team. This is not a remote position.

• Aviation
• Surface Transportation
• Water Resources
• Building & Site Services

As an IT Technician, you'll play a key role in supporting the Information Technology team, while providing the opportunity to experience new challenges in a dynamic environment. Join us and help shape the future of engineering and consulting.

Here’s what you’ll do:

• Provide responsive technical support to end users across the firm
• Diagnose and resolve desktop, laptop, printer, and basic network issues
• Install, configure, and maintain computer hardware, software, and peripherals
• Monitor and maintain computer systems to ensure optimal performance and uptime
• Troubleshoot domain logins, user access, and common operating system issues
• Create, manage, and deactivate user accounts and equipment during onboarding and offboarding
• Repair, replace, and coordinate warranty service for IT equipment as needed
• Evaluate and test new technologies and tools for potential firm‑wide use
• Create and maintain internal IT documentation, including SOPs, checklists, and equipment inventories
• Escalate complex issues as appropriate and work collaboratively with the IT team

Here is what you’ll need:

• Bachelor’s degree in CIS, MIS, IT, or a related field (or equivalent relevant experience)
• Strong customer‑service mindset with professional and courteous communication skills
• Excellent troubleshooting, critical‑thinking, and problem‑solving abilities
• Ability to manage multiple priorities and respond promptly in a fast‑paced environment
• Working knowledge of Windows operating systems and common business applications
• Self‑motivated, resourceful, and able to work independently or as part of a team
• Willingness to learn new technologies and contribute to the growth of CMT’s IT capabilities
• Ability to travel to and work in other CMT office locations as needed
• Valid driver’s license and reliable transportation required
• Availability to work occasional weekends or non‑traditional hours, as required

Ideally, you will also have:

• Previous experience or internship in IT support, help desk, or technical support preferred
• Strong problem-solving and critical-thinking skills, with aptitude for identifying issues, evaluating options, and implementing solutions
• Demonstrated responsiveness, professionalism, and teamwork

Physical Requirements:

• Physical demands vary depending on the specific nature of assigned projects.
• Office tasks: physical requirements are minimal and include prolonged periods sitting or standing at a desk and working on a computer

Elevating infrastructure, together.

Crawford, Murphy & Tilly (CMT) is a civil infrastructure professional services firm working with clients and their communities to shape the future, together. Our mission is to provide superior infrastructure solutions, responsive to clients’ needs and expectations, while fostering growth and development for employees. Our dedicated team of engineers, planners, scientists, and consultants work together with clients and their communities to plan, advance, deliver, and manage civil infrastructure.

At CMT, we are looking for individuals who come to us with varied perspectives, backgrounds and worldviews.

Benefits at CMT

CMT offers a generous benefits program, focused on four pillars: Health & Wellness, Work + Life Balance, Financial Heath & Retirement, and Career Development. To learn more about the CMT benefit programs, review the information on our website, Careers - CMT Infrastructure Professionals.

The expected compensation range for this position is $50,000 - $60,000 annually. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location.

EQUAL OPPORTUNITY EMPLOYMENT (EEO) POLICY
Crawford, Murphy & Tilly (CMT) is an Equal Opportunity Employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

ACCOMMODATIONS FOR APPLICANTS
Applicants wishing to apply for an open position with CMT who require a reasonable accommodation in order to complete the application process may contact CMT’s Human Resources Department at kallen@cmtengr.com to request assistance. CMT is an Equal Opportunity Employer.

UNSOLICITED APPLICATIONS
CMT does not accept unsolicited resumes or applications. Staffing and recruiting agencies, and individuals being represented by an agency, are not authorized to use this site or to submit applications or resumes, and any such submissions will be considered unsolicited. CMT is not responsible for any fees related to unsolicited resumes/applications.