IT Technician

Gamma Tech Services is hiring!

Don't miss out on this opportunity to join one of the most coveted teams in Florida. It's rare for us to have an opening due to the fact that once you join our team, you'll never want to work anywhere else! Sure, we pay well and provide great benefits, but we all know that is just one piece of the equation. Being treated with respect, being a part of a fun work environment, and building friendships with an excellent team is what we are all about. Come see why this is unlike any other MSSP / MSP / AV company in Florida.

Job details below, but more than anything, we're looking for someone with passion and a positive attitude. Just one position open, so don't miss it!

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users at client sites
• Troubleshoot and resolve issues with desktops, laptops, printers, networks, mobile devices, and cloud services
• Set up and configure new devices, user accounts, email, and access controls
• Support workstation imaging, patching, antivirus/EDR, and backup systems
• Participate in hardware installations, office moves, and project deployments
• Maintain documentation of client environments, tickets, and procedures
• Escalate unresolved or complex issues to senior technicians or engineers

Qualifications

Required:

• 1–3 years of IT support or help desk experience
• Solid understanding of Windows 10/11 and macOS environments
• Basic networking skills: TCP/IP, DNS, DHCP, firewalls, wireless
• Excellent communication and customer service skills
• Strong troubleshooting and multitasking abilities
• Valid driver's license and reliable transportation (onsite client visits required)

Preferred:

• Experience supporting business VoIP systems (e.g., configuration, call flow, troubleshooting)
• Familiarity with RMM/PSA platforms (for remote management, ticketing, etc.)
• Experience with Microsoft 365 administration (email, Teams, SharePoint)
• Understanding of identity and access management (IAM) platforms
• Experience supporting antivirus/EDR, backup solutions, and remote access tools
• Exposure to scripting (PowerShell, Bash) or automation tools
• Previous experience working for a Managed Service Provider (MSP) or supporting multiple clients
• Basic knowledge of IT documentation tools and service delivery best practices

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• MSP: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Naples, FL 34104 (Required)

Work Location: In person