IT Technician

Position Summary

The IT Technician is responsible for installing, maintaining, and supporting computer hardware, software, networks, and end-user technology. This role provides technical assistance to employees, resolves IT issues, and helps ensure the reliability and security of the organization's technology systems.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain hardware and software.
• Troubleshoot operating system, application, network, and connectivity issues.
• Manage user accounts, passwords, and permissions in systems such as Microsoft 365 and Active Directory.
• Support Microsoft Teams, Outlook, SharePoint, and other business applications.
• Assist with onboarding and offboarding employees, including device setup and account provisioning.
• Monitor and maintain network infrastructure, including switches, routers, and Wi-Fi systems.
• Perform system updates, patches, backups, and routine maintenance.
• Document technical issues, resolutions, and IT procedures.
• Coordinate with vendors and service providers as needed.
• Maintain cybersecurity best practices and assist with security initiatives.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of IT support experience.
• Knowledge of Windows and macOS operating systems.
• Experience with Microsoft 365, Active Directory, and Microsoft Teams.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and customer service skills.
• Ability to prioritize tasks and work independently.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Fundamentals

Skills

• Help Desk Support
• Hardware & Software Troubleshooting
• Microsoft 365 Administration
• Active Directory
• Network Support
• Cybersecurity Awareness
• Documentation & Ticketing Systems
• Customer Service

Physical Requirements:

• Must be able to sit, stand, walk, bend, kneel, crouch, throughout the workday.
• Must be able to lift, carry, push and pull equipment and materials weighing up to 25lbs. on an occassional basis.
• Must be able to install, move, and troubleshoot computer hardware, printers, monitors, servers, and peripheral equipment.
• Must be able to work under desks, in server rooms, and in confined spaces when necessary.
• Must be able to use hands and fingers to operate tools, keyboards, and other technical equipment requiring fine motor skills.
• Must be able to distinguish colors and read small print, wiring diagrams, and computer screens.
• Must be able to effectively communicate with office staff, vendors, etc., in person, by telephone, and electronically and must be able to exchange accurate information during these interactions.
• Must be able to travel between company locations, as necessary.
• Must be able to work occassional evenings or weekends to support system maintenance or urgent business needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person