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IT Technician
Job Summary:
This is not a remote positon. Must report daily to office in Silver City, NM
Come joing our team! As an IT Technician, you will provide technical support to end-users, troubleshoot hardware and software
issues, and assist in maintaining the overall functionality of the organization's IT infrastructure.
Key Responsibilities:
to established security policies and procedures.
- Provide first-level technical support to end-users via phone, email, or in person.
- Support the organization's cybersecurity initiatives by assisting with endpoint security,
to established security policies and procedures.
- Assist users with hardware and software issues, troubleshooting problems to resolution.
- Install, configure, and maintain computer systems and peripherals.
- Assist in the setup and maintenance of local area networks (LANs).
- Troubleshoot basic network connectivity issues.
- Support users in accessing and utilizing network resources.
- Install and update software applications on user devices.
- Perform routine maintenance on computer hardware, including upgrades and repairs.
- Assist in managing inventory and tracking hardware assets.
- Maintain accurate records of support activities, hardware, and software inventory.
- Document troubleshooting procedures and solutions for future reference.
- Provide basic training to end-users on the use of hardware and software.
- Collaborate with other IT team members to resolve complex issues.
Qualifications:
- High school diploma or equivalent. Some college coursework or a degree in a relevant field is a
- Basic understanding of computer hardware, operating systems, and common software
- Strong verbal and written communication skills. Ability to convey technical information to
- Strong problem-solving skills and the ability to think critically.
- Excellent customer service skills and a positive attitude.
- Ability to work effectively in a collaborative team environment.
- Willingness to learn and adapt to new technologies and challenges.
We have an excellent benefit package.
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