IT Technician (2 Years Exp Req)

Job Summary

We are seeking a full-time IT Help Desk Technician to support multiple client environments in a Managed Service Provider (MSP) setting. This role is responsible for handling a high volume of help desk tickets, supporting end users across diverse systems, performing device deployments, basic networking troubleshooting, and routine server maintenance. The ideal candidate thrives in a fast-paced, client-facing environment and understands the importance of SLAs, documentation, and customer satisfaction.

Schedule: Monday–Friday, 8:30 AM–5:00 PM (On-call rotation required)

Responsibilities

• Provide remote and on-site technical support for multiple client environments
• Respond to and resolve help desk tickets via phone, email, and ticketing system while meeting SLA expectations
• Troubleshoot PC hardware, software, printers, and basic network connectivity issues
• Prepare, configure, and deploy desktops, laptops, mobile devices, and peripherals
• Create, modify, and manage user accounts in Active Directory and Microsoft 365
• Perform routine and monthly server maintenance and monitoring tasks
• Accurately document work performed, resolutions, and configurations
• Escalate complex or unresolved issues to senior technicians when appropriate
• Occasionally travel to client sites for on-site support
• Participate in after-hours and on-call support rotation

Qualifications

• 2+ years of experience in an IT help desk or MSP environment (preferred)
• Experience supporting multiple clients or environments simultaneously
• Working knowledge of Windows desktop and server operating systems
• Experience with Active Directory, Microsoft 365, and basic networking concepts
• Strong troubleshooting, time management, and customer service skills
• Ability to prioritize tasks in a ticket-driven environment
• Willingness to occasionally work nights and weekends
• Reliable transportation required

Job Type

• Full-time

Benefits

• 401(k) with company match
• Health insurance
• Paid time off
• Birthday off
• Employee discounts
• Cell phone reimbursement
• Mileage reimbursement

Work Location

• In-person — Bellingham, MA 02019
• Customer sites

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Do you live within 20 miles of Bellingham MA?
• Have you worked for an MSP before?
• Are you willing to participate in a rotating on-call schedule outside of normal business hours?

Experience:

• Technical support: 2 years (Required)
• Microsoft Windows Server: 2 years (Required)
• Help desk: 2 years (Required)

Ability to Commute:

• Bellingham, MA 02019 (Required)

Work Location: In person