IT Technician - Denver Campus

IT Technician - Denver Campus 2026-2027

2026-2027 School Year

Address: 7834 Galway Ln, Denver, NC 28037

Start Date: 7/1/2026

Report to: IT Director

IT Technician

Summary

The IT Technician provides front-line technical support to students, teachers, and staff in a K–12 educational environment. This role is responsible for assisting with the setup, maintenance, and troubleshooting of classroom technologies, student devices, and staff workstations. The ideal candidate is customer-service oriented, technically curious, and eager to grow their skills while supporting meaningful work in public education.

Duties and Responsibilities

• Respond to help desk tickets and classroom support requests in a timely and professional manner from initial request through and including follow up.
• Setup and configure computers, Chromebooks, tablets, printers, projectors, and other instructional technologies.
• Create and maintain Google Accounts, Active Directory Accounts for students and staff.
• Provide basic troubleshooting for hardware, software, and connectivity issues (e.g., logins, printing problems, app malfunctions).
• Support students and staff with password resets, account access, and basic tech-related questions.
• Perform routine maintenance and updates on classroom technology devices.
• Help with inventory tracking of technology assets (tagging, documenting, organizing).
• Assist with the distribution of student devices during deployment periods.
• Escalate more complex issues to Level 2 or senior technicians when necessary.
• Maintain clear and accurate records of work performed using the school’s helpdesk system.
• Follow all district data privacy, security, and acceptable use policies.
• Provide courteous, respectful, and responsive service to all school staff and students
• Communicate effectively with students, staff, administration and the IT team.
• Perform any other duties related to the IT Department as needed.
• Support after-hour events (Graduations, Musical, Staff Events, etc) as needed
• Commuting between campuses on occasion

Qualifications

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Knowledge of and ability to perform hardware and software repairs to various computer systems (Chromebooks, Windows PCs, iPads, etc.)
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of focus.
• Record maintenance skills.
• Ability to provide direction to staff and/or students to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of devices and/or applications and systems.
• Working knowledge of server management, networking, security (cameras and access control).
• Ability to prioritize and multitask

Lincoln Charter Community Traits

• A love of children
• A strong commitment to quality college preparation
• A willingness to model the Lincoln Charter Community Expectations: Honesty, Respect, Empathy, Responsibility, Service and Preparedness
• Ability to build relationships and serve as a positive role model within the LCS community

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15+ pounds at times

Terms of Employment