IT Technician-Level 3

At Solve IT Security, we provide comprehensive IT and cybersecurity solutions that help our clients protect, grow, and streamline their businesses. We are a customer-focused and innovation-driven team that strives to deliver exceptional service, technical expertise, and long-term strategic value.

Join us and play a vital role in helping our clients achieve secure, efficient, and resilient IT environments.

Benefits:

• Competitive salary
• Retirement matching
• Paid holidays and time off
• Work-from-home flexibility

Responsibilities: As an IT Systems Administrator, you will:

• Configure, install, and maintain server systems, desktops, laptops, peripherals, and mobile devices.
• Manage network infrastructure including firewalls, switches, and wireless access points.
• Administer and maintain Microsoft Active Directory and Office 365 environments.
• Install, configure, and update client and server operating systems and application software.
• Manage antivirus software, databases, NAS systems, and data backups.
• Provide expert technical support and perform root-cause analysis to prevent future service interruptions.
• Consult with clients on technical issues, process improvements, and forecast planning to enhance IT systems.
• Design integrated systems tailored to clients' needs using industry best practices.
• Collaborate with IT team members, clients, and vendors to resolve technical challenges.
• Maintain thorough documentation of systems, configurations, processes, and service records.
• Be available for occasional evening or weekend work for maintenance, upgrades, or urgent repairs.

Qualifications:

• Associate's degree or higher in a related field.
• At least 5 years of experience in IT systems design, support, and maintenance (preferred).
• Preferred certifications: Microsoft 365 Administrator, Windows Server Hybrid Administrator, Cisco CCNA or CCNP, CompTIA A+, Network+, Server+, or similar.
• Valid NC Driver’s License and reliable vehicle.
• Excellent verbal and written communication skills with a proven ability to resolve complex technical issues.
• Strong analytical, problem-solving, and multitasking abilities.
• Self-motivated, professional, and customer-focused to deliver outstanding service.
• Ability to work independently and collaboratively in a team environment

Location: Primarily remote, but weekly on-sites with Clients. Candidates based in Forsyth, Guilford, or Randolph County, NC

Job Types: Full-time, Permanent

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Work Location: Hybrid remote in Kernersville, NC 27284