IT Technician - Part Time

Career Opportunity

Job Title: Field Technician/Account Manager – Part-Time

Salary Range: $18.00 - $24.00 per hour based on experience.

Location: Jamestown, NY

Reports to: Operations Manager

The Field Technician is responsible for on-site and remote end-user support for our customers and will report to the Operations Manager. This relates to all technology, to include Network Service Level Agreements, VoiP Systems, structured cabling, network administration, monitoring services, troubleshooting workstations, servers, printers and vendor specific hardware and software. This position will require superb interpersonal skills and the ability to effectively communicate with customer contacts.

Essential Duties and Responsibilities:

Support all customer technology infrastructures both in person and remotely using our preferred Remote Management and Monitoring tool Connectwise.
Monitor and maintain Cybersecurity Compliance for contracted customers.
IT support relating to technical issues involving company’s array of service offerings including cloud services, network administration, VoiP, business continuity, software and hardware support as well as virtual environments built on Microsoft
Technical services and support at the network level: WAN and LAN connectivity, firewall appliances, switches, and access points
Cloud services and support relating to exchange, hosted pbx, security and disaster recovery
Support services for Microsoft related technologies: Windows Server, Exchange, Windows
Manage customer accounts and earn commission on new customer sales

Desktop and Office Applications, etc.

Exceptional communication with customers as required: keeping them informed of incident progress, notifying them of maintenance or agreed outages
Precision Remote support and access solutions including ConnectWise Control and VPN Services
Network and system documentation including network topology, system reviews and recommendations

Additional Duties and Responsibilities:

Critical thinking and problem-solving skills to adapt to ever changing situations
Ability to effectively communicate in a team environment
Escalate service issues that cannot be completed within agreed service levels
Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Provide consultation and recommend upgrades leading to new sales

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty with satisfaction. The requirements listed below are recommended but not required.

Possess at least an associate degree or bachelor’s degree in computer science, computer information systems or in a related discipline like computer technology
Professional IT Certifications, such as: A+, Network +, Microsoft MCP, MCSA, or MCSE.
Effective Interpersonal skills: such as thoughtful listening, empathy, diplomacy and respect
Ability to multi-task and adapt to changes quickly
Passionate, self-motivated with the ability to resolve conflict while maintaining poise
Technical awareness with ability to match resources to technical issues appropriately
Properly adapt to requests based on organization’s service offerings
Understanding of support tools, techniques, and how technology is used to provide IT services
Ability to lift up to 50lbs
Climb ladders, work overhead, use man lifts
Knowledge of structured cabling and network patch panels

Pay: $17.00 - $24.00 per hour

Application Question(s):