Summary
The role primarily focuses on providing hands-on technical support for workplace technology used by end-users in an office environment, facilitating the smooth operation of IT services within the organization.
Responsibilities:
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Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
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Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
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Manage local stock and coordinate storage activities, aiming for accurate asset tracking and availability.
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Act as onsite support for the technical room, including basic server and networking assistance under remote team guidance.
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Coordinate with global AZ Tech teams for seamless integration and issue escalation.
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Troubleshoot and resolve first-level hardware or connectivity issues as required.
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Coordinate with Lenovo for end-to-end resolution of hardware issues.
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Assist with password management for BitLocker, BIOS, and related issues.
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Handle incident management and troubleshooting for software and network issues.
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Assist in software packaging for AVC/AMC.
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Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes.
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Aid in IT onboarding processes by activating licenses and IT services when self-service fails.
Key Requirements:
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Experience with end-user support for hardware and software technologies.
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Basic understanding of server and networking support.
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Strong troubleshooting skills for hardware and connectivity issues.
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Ability to manage hardware stock and asset tracking effectively.
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Fluency in English.
Nice to Have:
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Familiarity with software packaging processes.
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Experience with SD-WAN and connectivity services.
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Knowledge of password management systems like BitLocker.
Other Details:
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Location: Doha, Qatar
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Work Schedule: 2 days per week on-site
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Start Date: As soon as possible