IT/AV Support Technician

JOB SUMMARY

Music Road Resort is seeking a reliable, skilled Information Technology & Audio Visual Technician to proactively manage our technology infrastructure by maintaining our software, hardware, and network. This role supports daily technology needs and delivers a smooth audio-visual experience for events.

The IT/AV Support Technician is responsible for ensuring optimal system performance, implementing security protocols, and providing support to staff.

The IT/AV Support Technician requires clear communication. and the ability to manages multiple priorities. This candidate must take ownership of their work and be committed to delivering high-level customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Point of contact for IT & AV needs, delivering responsive, professional, and user-friendly assistance.
• Communicate technical information clearly in an approachable way, ensuring understanding and confidence in solutions.
• Provide consistent follow-up on issues and keep users informed of progress, confirming resolution satisfaction.
• Build strong working relationships, anticipating and meeting the needs of staff and guests.
• Install, configure, and maintain desktops, laptops, peripherals, and software in alignment with company standards.
• Troubleshoot issues with hardware, software, and network, providing on-site and remote support.
• Monitor system performance and proactively address potential issues to minimize downtime.
• Support and maintain LAN/WAN/Wi-Fi networks to ensure reliable and secure connectivity.
• Maintain user accounts, access controls, and data backup processes in accordance with security policies.
• Track and manage IT & AV inventory, including hardware, software licenses, and warranties.
• Work with external vendors to troubleshoot and resolve equipment or system issues.
• Coordinate necessary repairs, upgrades, and installations.
• Set up and dismantle AV equipment including microphones, speakers, projectors, and video conferencing systems.
• Provide real-time technical support during meetings and events, quickly resolving issues to calmly ensure a seamless experience.
• Coordinate with event organizers to understand requirements and deliver high-quality production support.
• Manage and support virtual meeting platforms.
• Perform additional duties as assigned by the Supervisor or General Manager.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.

• 2–4 years of experience in IT support, system administration, AV support, or a related role.

• Strong troubleshooting skills with the ability to work independently with effective prioritization.

• Proficiency with Windows/Mac OS, networking protocols (TCP/IP), and server administration.

• Hands-on experience with virtualization technologies (VMware, Hyper-V).

• Demonstrated ability to communicate effectively and provide excellent customer service.