ITSM Specialist

Job Title: ITSM Specialist

Experience: 6+ years

Location : Qatar

Job Type: Contract 2 years

Job Brief:

We are looking for a motivated ITSM Specialist to join our dynamic IT team. If you have a passion for improving IT service delivery, enjoy solving problems, and love making processes run smoothly this role is for you! Youll work on implementing IT Service Management (ITSM) operations, documenting procedures, and ensuring consistent, high-quality IT support for our organization.

Responsibilities:

• Support the setup, implementation, and improvement of ITSM processes.
• Maintain and update IT service documentation and standard operating procedures.
• Monitor service performance and help identify areas for improvement.
• Work with cross-functional teams to resolve issues and ensure smooth IT operations.
• Ensure all IT services align with business needs and follow company standards.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT Service Management (ITSM).
• Hands-on experience with ITSM tools and process implementation.
• Strong documentation and analytical skills.
• Excellent teamwork, communication, and problem-solving abilities.

Why Join Us?

• Be part of a forward-thinking team that values innovation and collaboration.
• Grow your career with exposure to advanced ITSM systems and best practices.
• Work in an environment that supports learning, creativity, and career development.
• Enjoy a friendly workplace where your ideas and efforts truly make an impact.

Application Instructions:

If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at resumes@empglobal.ae or by applying directly through this platform.

Note: While we appreciate every application, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard!