IVR Functional Tester-6

Contract
Required Competencies
Interactive Voice Response (IVR)
Functional Testing
Regression Testing & Automation knowledge
Agile

Good to Have Competencies

• Utility Knowledge, CC&B Knowledge

Required Technical Skill Set

• Interactive Voice Response (IVR), AI Voice BOT Testing, LLM Testing.
• LLM Testing
• ASR - Speech-to-Text Testing
• NLU - Intent Recognition and Entity Extraction Testing
• Dialog Management Testing
• NLG Testing
• TTS - Text-to-Speech Testing
• Integration Testing End-to-End Flow - individual components tested to make sure the entire pipeline works seamlessly?
• Functional Testing – All

Security And Compliance Testing

Responsibilities

• Hands On Testing -IVR Application
• All Testing deliverables- as IVR Test Lead (Test Plan, Test Case, Test Scenario, Test Data preparation, Test Result)
• Onsite-Offshore Team. Hand-Over Take-Over
• Daily Scrum, Test Call, Design Sessions, Requirement Sessions, Production Validation etc. as per project need.
• Agile

Daily, Weekly & Monthly Report