Japanese & English Bilingual Employee Benefits Account Assistant

Japanese & English Bilingual Employee Benefits Account Assistant

WEBSITE:

https://www.redac-advantage.com

Essential Job Duties:

• Assist Account Representative for day-to-day service for clients including claims, billing eligibility, and service issues
• Assist renewal process, enrollments, terminations, and COBRA
• Providing administrative support to Employee Benefit Manager and Account Representatives
• Preparing, formatting, and editing a range of documents
• Creating and interpreting a variety of reports
• Organizing market research
• Analyzing questionnaires and other forms of feedback
• Having clear understanding of carrier’s product offerings and processes to maintain efficient workflow
• Follows broker policies and procedures including reviewing client policies, maintaining client files
• Ensures accuracy of the Broker’s administration system, AMS360 in timely manner
• Assist implementation activities for new and existing clients
• Assists in completion and processing of applications
• Assist Account Representative schedules, prepares for and open enrollment meetings
• Collects forms/data/schedules for regulatory compliance
• General office duties
• Maintaining a marketing database
• Comfort with multi-tasking in a deadline-driven environment

Other Job Duties:

• Tasks assigned by Manager

Travel:

• May travel within the U.S. for customer service such as enrollment meetings and strategy meetings

Requirements:

• Obtaining CA Life and Health License within 3 months from the starting date is required
• College Degree or equivalent experience
• Proficiency in speaking, reading and writing in business level Japanese and English
• 1-3 years’ experience in office work and understanding of basic business.
• Experience using computers for a variety of tasks
• Experience and Competency in Microsoft Office applications including Word, Excel, Outlook and aptitude to learn new system (Zywave, Employee Navigator, Applied Epic.)
• Effective written and verbal communication skills
• Experience with Adobe Creative Cloud (Adobe Photoshop, Adobe Premiere) a plus
• A high level of attention to detail
• Ability to work effectively within a team and independently
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Must be a team player willing to assist with projects and matters that arise.
• Must be responsible and productive both independently and with others.
• Must be creative, flexible, curious, and willing to try new things.
• Should be emotionally intelligent, forgiving, resilient, and solution oriented.

Preferences:

Technical Proficiency:

• Advanced skills in Excel and strong proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Adobe PDF).
• Strong data analysis and reporting capabilities, with proven ability to provide data-driven insights.

Personal Attributes:

• Highly responsible, productive, and effective both independently and in team settings.
• Creative, flexible, and curious, with a willingness to try new approaches and solutions.
• Emotionally intelligent, resilient, solution-oriented, and able to maintain professionalism under pressure.

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment Disclosure Statement:

REDAC Advantage, LLC is committed to creating and celebrating a diverse workplace that recognizes and values differences, and reflects the communities where our employees live and where our clients operate. REDAC Advantage, LLC is an equal opportunity employer. We do not discriminate, retaliate or harass individuals, applicants and employees on the basis of race, religion, creed, religious observance, color, national origin, ancestry, marital status, sexual orientation, gender, gender identity, sex, gender expression, age, military and veteran status, pregnancy, childbirth and related medical conditions, genetic characteristics, immigration or citizenship status, or other applicable legally protected characteristics and any other status protected under federal, state, or local law. REDAC Advantage LLC does not discrimination, retaliate or harass individuals, applicants and employees on the basis of physical or mental disabilities or medical condition, determining whether qualified individuals with a disability are able to perform the essential functions of the job with or without an accommodation that is reasonable and not an undue burden. This policy applies to the hiring and employment of individuals, the selection of individuals for a training program leading to employment, the discipline and discharge of individuals from employment or from a training program leading to employment, and to the discrimination of individuals in compensation or in terms, conditions, or privileges of employment. By using the opportunity that Diversity presents to enrich each of us, REDAC Advantage, LLC creates a competitive advantage in our business and adds value for our clients and our employees. By embracing the principles of Diversity, i.e., valuing and respecting the visible and invisible differences that represent the strengths, experiences and unique skills of each and every individual at REDAC Advantage, LLC we recognize that everyone is important and has a valuable contribution to offer in the workplace

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Do you speak, read and write in business level English?
• Do you speak, read and write in business level Japanese?
• What is your annual salary requirement?

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 4 years (Required)
• Microsoft Word: 4 years (Required)
• Microsoft Outlook: 4 years (Required)

Work Location: Hybrid remote in Torrance, CA 90501