Jira Administrator

Shory is the soft revolution in the Insurtech market. Welcome to a new age where insurance actually empowers its customers. We use technology to serve our customers and create ease of mind and trustworthiness around insurance needs. With Shory, a new time has begun.

We are seeking a seasoned Jira Administrator to join our team in Abu Dhabi, UAE , to manage and administer the Jira platform ensuring smooth operation, customization, and integration with other tools, supporting project management and agile development.

Responsibilities

• Own the end-to-end administration of Jira Software, Jira Service Management, Confluence, and Advanced Roadmaps across all ventures and regions.
• Maintain and enhance workflows, screens, schemes, custom fields, automations, and permissions in line with our governance standards.
• Configure and optimise the full work hierarchy (Initiative → Epic → Feature → Story/Task → Sub-task) to ensure clean reporting and traceability.
• Build, govern, and maintain dashboards, JQL filters, and portfolio-level reports for Ops, PMO, Tech, and executive teams.
• Partner with cross-functional teams (Tech, PMO, CX, HR, Operations) to gather requirements and translate them into scalable Jira configurations.
• Troubleshoot platform issues, resolve user queries, and maintain system stability, performance, and data integrity.
• Administer RBAC controls, user provisioning, groups, and project permissions to maintain secure, compliant access.
• Maintain JSM portals, request types, queues, SLAs, and automations supporting the ideation → discovery → MVP intake model.
• Deliver user training, documentation, and quick-reference guides to drive consistent usage across business units.
• Lead quarterly governance reviews with PMO — auditing hierarchy usage, workflow compliance, naming standards, and data quality.
• Ensure compliance with organizational IT policies, data protection, and security standards.
• Coordinate with software developers, QA teams, project managers, and other stakeholders to optimize Jira usage.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering or a related field
• Minimum 5 years of experience in Jira administration including deep knowledge of Confluence, Advanced roadmaps, automation for Jira & RBAC Control
• Strong experience with complex workflows (Scrum + Kanban).
• Proven ability to manage multi-level hierarchies and strict governance frameworks.
• Strong understanding of integrations (Azure DevOps required).
• Ability to troubleshoot system performance, indexing, and project misconfigurations.
• Familiarity with Agile and Scrum methodologies.
• Excellent problem-solving and communication skills.
• Strong understanding of Jira workflows, permission schemes, and system customization.