JIRA & Atlassian Administration Manager

Saudi Arabia

Key Responsibilities

Administer and maintain JIRA projects, workflows, screens, custom fields, user roles, permissions, and system configurations.
Support departmental teams in designing JIRA workflows that reflect business processes for SDLC, CAB, PMO, QA, and Service Management.
Collaborate with governance and quality teams to implement traceable, audit-ready setups aligned with ITQMS and delivery standards.
Build and manage custom dashboards and advanced filters (JQL) for team-level and executive reporting.
Integrate JIRA with Confluence, Bitbucket, and Power BI for end-to-end tracking and reporting.
Automate tasks using JIRA Automation, ScriptRunner, or REST API for notifications, field updates, and ticket transitions.
Manage plugin installations and evaluations, ensuring compatibility, license compliance, and platform stability.
Train and support users across business and technical units on efficient JIRA usage, best practices, and self-service reporting.
Coordinate with hosting/infra teams for system upgrades, backups, and performance monitoring.
Maintain proper documentation for configurations, processes, and governance usage guidelines.

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