Job Coordinator

The Job Coordinator provides high-quality customer service and manages job files and documentation. This role involves handling customer inquiries, addressing concerns, and ensuring effective communication with stakeholders throughout the job lifecycle. Additionally, the Job Coordinator is responsible for maintaining accurate and organized physical and digital files, ensuring that all job-related documentation is up to date and easily accessible.

Essential Duties

• Maintain a high level of customer service with homeowners, adjusters, contractors, and internal teams.
• Answer incoming phone calls, return voicemails, and respond to emails in a timely manner, prioritizing urgency and routing appropriately.
• Address customer concerns and collaborate with sales or management to resolve issues and ensure customer satisfaction.
• Communicate proactively with homeowners to provide transparency, reassurance, and clear expectations throughout the job lifecycle.
• Adhere to CRDN job protocols, industry standards, insurance, and third-party requirements to ensure compliance and job accuracy.
• Creation of new jobs in electronic systems (e.g., XRM, DASH, ContentsTrack) and ensure job setup information is complete.
• Obtain coverage information for unconfirmed jobs or escalate when coverage cannot be verified.
• Coordinate with scheduling when jobs are ready for delivery or next-step action.
• Ensure completion and collection of required documentation, including but not limited to Customer Satisfaction (SAT), and Certificate of Satisfaction (COS), Disposal Form, Work Authorizations, and file appropriately.
• Review scopes, prepare labels, and ensure paper and digital files contain all required documentation for field and CSR staff.
• Update production reporting to support job tracking, visibility, and management oversight.
• Support billing by verifying documentation accuracy and compliance with CRDN, insurance, and third-party standards.
• Assist billing and collections processes, verifying documentation for invoicing, assisting with coverage verification, and helping track and follow up on aging receivables when needed.
• Obtain, distribute, and submit non-restorable and non-salvageable items to homeowners and applicable stakeholders.
• Assist the Scheduler by preparing job details, confirming appointments, and ensuring schedules are organized and ready for the following day’s operations.
• Coordinate logistics such as storage boxes/ POD, portable restrooms, and other job-site support needs.
• Maintain accuracy across shared platforms and communicative systems used by stakeholders.
• Communicate to management any issues that may impact quality, reputation, service delivery, or care of insured property.
• Monitor availability of highly utilized forms and office supplies and submit requisitions as needed.
• Assist with special projects and events as assigned.
• Perform other duties as assigned.

Qualifications and Skills

• High School Diploma, or equivalent.
• Proficiency in MS Office 365 (Word, Excel, Planner, Outlook).
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize tasks effectively.
• Experience with office equipment such as printers and scanners.
• Positive attitude with a commitment to delivering exceptional customer service.

Physical Demands and Work Environment

The physical environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position 70% of the time.
• Constant use of hands and fingers to operate computers and other office machinery.
• Ability to constantly observe details at close range.
• Occasionally ascending/descending stairs to office.
• Occasionally lifts and carries items weighing up to 15 pounds.
• Occasionally position self, by bending, kneeling, and crouching to maintain files in file cabinets.

Pay: $22.00 - $24.00 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person