Jobs Plus Case Manager

Under the general direction of the Jobs Plus Program Manager, the Jobs Plus Case Manager will develop a program of personal and group support engagements to identify, break down and address barriers to employment and personal well-being for McDougald Terrace residents. The incumbent will be responsible for recruiting and maintaining clientele in the Jobs Plus Program through assessment, placement and post-placement activities. The primary responsibilities will include individual assessments, case management support and the development of individual employment plans for clients in support of the HUD-funded Jobs Plus Program.

Funded by the U.S. Department of Housing and Urban Development, the Jobs Plus Initiative empowers residents of McDougald Terrace with employment-related services, supportive services and a community supports for work model to assist with navigating the difficulties of accessing services and assistance with life management.

McDougald Terrace is the largest Public Housing Development in the City of Durham. The McDougald Terrace community consists of 59 multi-family buildings spread over 25 acres of land containing a total of 314 households. There are 1,051 residents who call McDougald Terrace home. Approximately 66% of work eligible residents are unemployed. The Jobs Plus grant is a 54-month grant (beginning in July 2020) intended to solely focus on the residents of McDougald Terrace and includes financial incentives to work as part of the program model.
These duties and responsibilities pertain to the Durham Housing Authority (“DHA”, “Authority” or “Agency”), and all Affiliates. Work is performed under the supervision of the Director of Administration.

• Conduct eligibility screenings and verification of intake and assessment of

clients for enrollment into Jobs Plus and other supportive services

• Provide intensive case management to develop goal-oriented service plans which

consist of the development of an individual employment plan for each client and
improvement of health and well-being

• Work collaboratively internally and externally to ensure clients are

connected to supportive resources

• Conduct home visits and general outreach to recruit participants into the

program and assist with employer engagement to facilitate success of client
referrals and early intervention in issues as they arise during first few months of
employment.

• Develop and monitor progress of high acuity clients' service plan and track

execution of goals

• Link clients to resources that will result in job training and placement, which

includes but is not limited to barrier removal assistance such as substance abuse
services, counseling services, legal services, childcare, transportation resources,
attire and other family services that promote healthy lifestyles

• Work one-on-one with clients to establish proper life management tools such as

budgeting, establishing a schedule, positive stress management via healthy nutrition
and exercise, developing systems of support for family life and systems of support
for professional life. This includes but is not limited to the development of linkages
of social support during times of emergencies to not disrupt the flow of work or life
and to assist in the development of additional resources if resources are not readily
available.

• Respond to crisis phone calls and drop ins and link clients to supportive resources
• Work collaboratively with the Community Coaches on outreach and education of

client resources to promote outreach and recruitment efforts

• Work collaboratively with staff and partners to develop and facilitate a Job Club

and/or other support and mentorship groups.

• Attend meetings and trainings to improve skills and knowledge of best practices
• Collaborate and network with Community Based Organizations, Employers, on-site

staff and partners as well as external partners to enhance program delivery

• Work with other service providers to enhance access to social services and medical

services that address and facilitate concerns related to chronic disease prevention,
mental health and the general promotion of healthy lifestyles

• Facilitate concerns that enhance residency and promote tenant well-being
• Maintain consistent client and program records and assist in required grant reporting

on a variety of data and metrics. Will supervise support staff and consultant
contracts.

• Perform other duties as assigned and required.

Bachelor’s degree in Sociology, Social Work, or related Human Services degree, and two (2) years of
experience of working in community outreach, case management, and service coordination, An
equivalent combination of education and experience may be considered.