job_title - Scrum Master

Managing and steering innovation projects that define unique end-to-end customer journeys to deliver transformative, trusted and consistent brand experiences at every touchpoint.

Bringing knowledge of customer experience, innovation and new technologies to collaborate with and influence cross-functional teams to reimagine customer engagement around key moments of truth , driving customer acquisition, retention and loyalty.

Developing and implementing recommendations in support of building a customer-led culture that prioritizes the delivery of consistent and dynamic experiences over products and technology.

Supporting Zurich s ongoing customer-centric digital transformation, it works on the expansion of the digital tech stack to accelerate the delivery of new digital solutions and services, working with both new and existing partners.

Managing and steering the roll-out of local initiatives to deliver best-in-class customer experiences, with a focus on the implementation of Customer Experience strategy and standards.

Working as part of a team and executing new approaches and capabilities across channels that promotes customer experience innovation to the wider community to influence and embed a digitally led customer experience focus from the outset of all innovation projects.