Jones Logistics is hiring Weekend Logistics Supervisor

We are looking for a Weekend Logistics Supervisor.

A Weekend Logistics Supervisor will provide information and resolve any emerging problems that our customer account might face with accuracy and efficiency. The Weekend Logistics Supervisor will oversee all weekend Operational and Dispatch functions for the Dedicated Account to ensure the account is operating at maximum efficiency with remaining in compliance with DOT rules and regulations. They will oversee the weekend staff and be responsible for responding to resolving and responding to any concerns or problems that arise. Problem-solving must come naturally to the Weekend Logistics Supervisor. They must be confident at troubleshooting and investigate if they don’t have enough information to resolve customer requests. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This position will be on-site in Janesville, WI on Friday from 8am – 4pm, Saturday & Sunday from 5am – 5pm and Monday from 8am – 4pm.

Dedicated Service Job Status: Full time

Reports to: Operations Manager

Responsibilities:

• Supervise the work of Dedicated employees to ensure adherence to quality standards, deadlines, and proper procedures are being adhered to while correcting errors or problems.
• Consult with the customer, Director of Operations, Operations Managers and other personnel to resolve problems in areas such as equipment, performance, output quality, and work schedules.
• Work with the Director of Operations and Operations Managers on creating development plans for the new and current employees
• Meet quarterly with the account Director of Operations to review development plans on all employees
• Focus on service and prepare continuous service improvement plans when required
• Responsible for driver retention and working with all operations associates to ensure they remain focused on retaining drivers.
• Works with operations staff to make certain we are operating in compliance with DOT rules and regulations.
• Review daily/weekly reports concerning account performance
• Review KPI’s, discuss areas requiring improvement and what the plan will be to improve and achieve the goals set forth
• Work with IT to create new reports and programs to assist with managing the day to day operations to improve and drive inefficiencies of the account.

Position Qualifications:

• Accountability – ability to accept responsibility and account for his/her actions
• Communication – Oral/written – Ability to communicate effectively and concisely with others both verbally and in writing.
• Creative – ability to think in such a way as to produce new concepts or ideas.
• Decision Making – Ability to make decisions while following company procedures
• Leadership – Ability to influence others to perform their job effectively and be responsible for making decisions.
• Problems Solving – Ability to find a solution for or to deal proactively with work related problems.
• Well versed in excel, work and other Microsoft applications
• At least 5 years of Customer Service Experience and 1 year of leadership experience.

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 5 years (Preferred)

Work Location: In person