Jr. Support specialist

Niosys has a big vision. We launched in 2017 but we’re just getting started and there’s a lot left to do. We are going to invest a ton of time, energy and money into the right candidate and looking for a long-term fit. We're a high performing team working towards a common goal: building an elite online application to help convenience store day-to-day sales, operations and closings. Known for extraordinary customer service and support based in New York, USA.

Tasks:
Ability to work in multiple systems concurrently while providing support services
Perform root cause analysis within a ticketing system and incident response forms
Provide technical support to customers on onlne, chat, email and social platforms
Participate in 24x7 on call rotation with team members
Communicate effectively with internal and external customers
Remain highly organized and detail oriented
Maintain a sense of urgency when completing tasks
Work closely with clients to provide 1 – 1 personalized software support
Trouble-shooting and problem resolution
Assist clients with software installation and updates
Documenting issues and solutions and build knowledge base to prevent recurrences
Provides feedback on problematic trends and patterns to development team
Developing training documents, short videos on how to do for our customers

Technology skills:
Proficient computer skills (i.e. Word, Excel, Ticket Systems, Web Applications)
Excellent verbal and written communication skills
Knowledge and familiarity with Windows Server, IIS and PHP 7
Relational Database Knowledge, including Oracle, MSSQL and MongoDB
Willingness to adapt and evolve to technology changes
Ability to work independently and within a team

Education & Experience:
Bachelors in - electronic, technology, engineering or computer science
6 months to 1 year application or customer or technical support experience

Why Join Us

We're an ambitious bunch, with our eyes laser-focused on shipping extraordinary experiences to small business owners. You'll be surrounded by talented team members who share a common vision for what an amazing software company could be, and have the opportunity to help build a world-class one, right here in New York, USA.