Jr. System Administrator

POS360’s mission is to accelerate the transition from traditional electronic cash registers to powerful new point-of-sale (POS) products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use—and a technical team providing industry-leading support—our systems open the door to the next level of success for our clients.

Position Overview

We're looking for a detail-oriented and proactive Jr. System Administrator with a primary focus on system administrative support to external clients and internal staff.

What You Will Do

IT Infrastructure Management/Support:

• Administer and maintain our company's servers, network systems, and cloud infrastructure.
• Administer and facilitate employee logins and hardware.
• Manage the procurement, installation, and maintenance of hardware and software assets.
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
• Implement and manage security measures to protect against cyber threats and data breaches.
• Provide first-line support for hardware and software issues, diagnosing problems and implementing effective solutions.
• Collaborate with end-users to offer guidance and training on IT best practices.

Automation & Scripting:

• Utilizing tools like Auto hotkey, windows command prompt and power shell to create scripts and automate certain tasks.

Documentation and Training:

• Maintain detailed documentation of system configurations, procedures, and troubleshooting guides.
• Train team members on best practices for system administration and software development environments.

Technical Support (Level 3):

• Investigate and resolve escalated technical issues that require in-depth knowledge and expertise.
• Analyze complex system malfunctions and identify root causes to implement effective solutions.
• Work closely with Level 1 and Level 2 support teams to share knowledge and contribute to ongoing training programs.
• Collaborate with product development and engineering teams to provide insights for continuous improvement.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as an System Administration or similar role.
• Strong knowledge of IT systems, networks, and security.
• Excellent leadership and team management skills.
• Strong project management skills with experience in overseeing IT projects.
• Knowledge of ITIL or other IT service management frameworks.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Minimum of two years of experience in IT.
• Working knowledge of scripting languages.

Benefits:

• 401(k) 6% Match
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Employee assistance program
• Happy hours
• Health savings account
• Life insurance
• Paid time off

POS360 is a Drug-Free Workplace.
We take our commitment to maintaining a drug-free workplace seriously, and therefore, all candidates will be required to undergo a drug test as a condition for employment.

POS360 is an Equal Opportunity Employer.
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• SQL: 1 year (Preferred)

Work Location: In person