Jr. Systems Engineer

About the Role:
We are seeking a Systems Engineer to join our Post Production Technology team. This role focuses on Level 1 IT support in a Microsoft-based environment as well as assisting editors, colorists, artists, and producers with technical issues. This includes workstations, storage systems, and general post-production infrastructure.

Key Responsibilities

• Provide Level 1 technical support for Microsoft-based systems including Windows workstations, Microsoft 365, and Active Directory.
• Troubleshoot workstation, software, storage, and network issues affecting editorial and finishing teams.
• Support users working in Avid, Colorfront, Blackmagic, and Autodesk based productions.
• Assist with workstation setup, imaging, and configuration for editors, colorists, and artists.
• Support macOS, Windows, and Linux-based systems used throughout post-production.
• Assist with user account provisioning, permissions, and group management in Active Directory.
• Help maintain shared storage environments including NAS systems and high-performance post-production storage.
• Monitor helpdesk tickets and respond to support requests in a timely manner.
• Escalate complex technical issues to senior engineers when necessary.
• Maintain documentation of system configurations, workflows, and troubleshooting steps.

Required Qualifications

• 1–3 years of experience in IT support, helpdesk, or junior systems administration.
• Strong working knowledge of:
• • Windows 10 / Windows 11
  • Microsoft 365
  • Active Directory user and permissions management
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
• Experience troubleshooting workstation hardware, software, and peripherals.
• Strong communication skills and ability to support creative users in a fast-paced environment.
• Ability to prioritize and manage multiple support tickets.

Preferred Qualifications

• Experience supporting film, television, or media post-production environments.
• Familiarity with editorial and finishing tools including:
• • Avid Media Composer
  • DaVinci Resolve
  • Autodesk Flame
• Exposure to shared storage systems, including:
• • Quantum StorNext
  • NAS / high-performance media storage
• Working knowledge of macOS administration and troubleshooting.
• Basic experience with Linux systems (Rocky Linux or similar distributions).
• Familiarity with media workflows, file formats, and high-resolution media pipelines.
• Experience with helpdesk/ticketing platforms (Jira, Zendesk, ServiceNow, etc.).
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.