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Junior Application Support Engineer
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Job Title: Jr. Application Support Engineer
Location : NYC, NY
Interview type: L1 – Video and L2 - Face to Face
Rate: $40/hr on c2c
Position Overview: The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization’s technology related outages, collaboration on technology projects
focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within . Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java, Unix & SQL technologies technology.
Responsibilities include:
- Incident Management -Create and manage necessary process involving incidents
- Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
- Engage with the development team throughout the life cycle to support Application build for Reliability
- Develop software to automate manual operational work
- Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
- Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
- Troubleshoot priority incidents, conduct blameless post-mortems, and ensure permanent closure of the incidents
- Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
- Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.
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